Role Overview:
This role focuses on providing efficient and professional customer support through live chat and email. You will be the first point of contact for customer inquiries ensuring accurate information smooth coordination and timely resolution of basic issues. The position requires strong communication skills attention to detail and flexibility to work in rotating shifts.
Position: Admin Support
Location: Remote Thailand
Work model. Remote
Employment type: Service Agreement/Self-employment (no Employment contract option available)
Remuneration: Fixed monthly payment.
RESPONSIBILITIES:
Communicate with customers via live chat and email
Provide clear information guidance and assistance throughout the service usage process
Handle customer inquiries and support requests in a timely and professional manner
Resolve basic issues at the first-level support stage
Coordinate communication between customers and internal departments when required
Prepare manage and maintain customer-related documentation
Accurately update and manage customer information in internal systems
Prepare daily work summaries and performance reports
Perform other related tasks as assigned.
REQUIREMENTS:
Native/fluent Thai professional working proficiency in English (B2)
Availability to work rotating shifts including morning afternoon and night shifts
Fast and accurate typing skills with strong chat-based communication ability
Responsible punctual and detail-oriented
Previous experience in administrative roles or call center environments is an advantage.
OFFER:
Stable full-time position with structured shift scheduling
Two fixed days off per week
Opportunity to develop customer service and coordination skills
Supportive and professional working environment.
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