Butlers 5 Position (2 Russian English Speaking) (2 Thai English Speaking) (1 Chinese English speaking)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide personalized luxury service to guests throughout their stay from welcome in-room check-in and during the stay to departure arrangements and check-out.
- Ensure guest rooms are fully prepared according to preferences while maintaining cleanliness presentation and health & safety standards.
- Anticipate and respond to guest needs with attention to detail including luggage assistance laundry restaurant reservations food & beverage service and special requests.
- Handle guest complaints and service issues professionally ensuring prompt resolution guest satisfaction and proper reporting.
- Coordinate closely with all departments update guest preferences and profiles ensure smooth shift handovers and support seamless daily operations.
Qualifications :
- Strong knowledge of luxury hospitality service standards SOPs LQA guidelines and brand presentation standards.
- Proven leadership skills with experience training coaching and developing Butler teams in etiquette protocol and personalized guest service.
- Excellent guest relations problem-solving and service recovery skills with the ability to handle sensitive situations discreetly and professionally.
- Highly detail-oriented with strong organizational skills to manage VIP arrivals departures and multiple priorities seamlessly.
- Flexible and adaptable with the ability to work varied schedules in a fast-paced luxury hospitality environment.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
