Restaurant & Bar Manager

THE EXCITINGOPPORTUNITY

We openedthe first official AA 5* Hotel in Liverpool; The Municipal Hotel & SpaMGallery in May 2023 and have reset the clock within this historic buildingbringing it back to life. OurHeartistsaspire to creatememorable heartfelt moments for all life enjoyers to experience unique storiesfrom the past but also to immerse themselves into our hospitality creatingtheir own astonishing tales of MGallery magical moments. We boast 179stunning bedrooms set in a remarkable and inspiring landmark of the city. Timeis of essence and at the heart of The Municipals story. The iconic clocktower and bells giving the tempo to a timeless melody. Variousrestaurants bars and a state of the art spa sanctuary experience will offereveryone the place to have the time of their lives pause the clock and embarkupon their own magical journey with MGallery.

MGallery Boutique hotels with one-of-a-kind designs ()

A DAY IN THELIFE OF A BAR OPERATIONS MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY

What youllbe doing...

Thisposition has been created to drive operational results and to offer leadershipsupport and presence within the Bar and Service of Drinks within the Palm Courtfloor. You will promote and advocate ahospitable and professional image from all team members and give fullco-operation to any guest requiring assistance with a prompt caring andhelpful attitude.

As BarOperations Manager you will manage all areas to an optimum level. You will becommitted to driving F&B strategy motivating your team maintaining alltargets financial and operational with the emphasis on forward planning. Youwill ensure the highest quality of customer service in all areas. Ensuringtraining of the team is a priority. You will proactively drive HR CostControl Sustainability and Health & Safety initiatives throughout thedepartment and hotel. Presence planningand leadership are crucial to be successful in this role.

This role is5 days over 7. Flexible Shifts evenings and weekends included. 40 working hours per calendar week.

WHAT WE NEEDFROM YOU

We hiremostly on personality & potential but here are a few of our requirements...

To succeedin the role of Bar Operations Manager you will need the following qualities andskills;

• Ensure daily and weekly staff briefings within the team are happening. Keeping the team up to date about departmental hotel and company activities through daily communications including financial standing and customer feedback taking appropriate actions for improvement and service focus.
• Control all budgets and costs inclusive of labour sales collateral liquor and PAR stocks.
• Plan and orchestrate / conduct staff training and meetings on all products specifications procedures standards and service delivery.
• Anticipate guests needs wherever possible and promote hospitality within the hotel enhancing guest satisfaction
• To be aware of market trends create new offerings and ideas be aware of needs survey competition participate in public relations and work strategically to promote activities designed to enhance the image and profitability of the Hotel facilities.
• Be naturally effervescent and heartfelt communicator who can build excellent rapport with our guests and team alike to deliver outstanding service as a department.
• Positively promote sales awareness within the department and maximise sales opportunities
• Support and action departmental HR strategy under guidance of the F&B Operations Manager and HR Director.
• Monitor and comply with all company and legal statutory requirements.
• To monitor guest feedback resolving complaints along with identifying trends and actioning areas for improvement.
• To support the hotels in the achievement and maintenance of quality awards.
• Proven dedication to the guest journey passionate about luxury hospitality and what it takes to wow a guest and lead/inspire your team. Lead by example.

WHAT WEOFFER

When youbecome one of our Heartists you will also be a member of the Accor and RBHgroup with all the benefits that brings. The ALL Heartists program is thebenefits programme dedicated to Accor Heartists. It provides employeeswith the opportunity to enjoy memorable experiences throughout the year thanksto preferential rates in hotels and exclusive discounts with a wide range ofpartners. The RBH company benefits extend these offerings across RBHManaged hotels Hapi Benefits Refer and Reward Schemes an extra days holidayfor your birthday and pension scheme. To conclude this power trio wehave The Municipal Hotel benefits with friends and family rates discountsfree meals on duty gratuities discounted local parking and social not to love

You willhave access to a benefits package we believe truly works for our people andenhances our overall culture...To learnmore about our full benefits packageclick heretowatch our RBH employee benefits video.

JOIN OURFAMILY

Belong in aplace where you can be yourself and love what you do. Join our hotelcommunity and we will support you to realise your true potential. You will bepart of a team where everyones contribution is valued. We will empoweryou to bring ideas to elevate our services creating personalised experiencesfor guests. Help them to feel special and we will do the same for you.

EQUAL OPPORTUNITIES

RBHHospitality Management is an equal opportunity employer. We believe in hiring adiverse workforce and sustaining an inclusive people-first culture. If at anypoint throughout our process you require reasonable adjustments

Applynow. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH