Client Services Associate

DoyoufeelyourstrengthisinclientservicesAreyouago-getter AreyoupassionateaboutyourprofessionalandpersonalgrowthAreyoueagertotakeownershipofclientsandaccountsfromdaydotAreyoureadyfortheunexpectedIfthissoundslikeyoumakesureyouapply!

ABOUTTRANSPERFECT

WHOAREWETransPerfectistheworldsleadingprovideroflanguageservicesandtechnology.Withover130officesworldwideweworkwithglobalindustryleadersandmanyFortune500companiesprovidingthemwithlanguageandtechnologysolutions.

OURVISION.

OURSERVICESportfoliocoverseverythingfrombusinesssupportservicessuchasinterpretationmulticulturalanddigitalmarketingSEOandwebsiteglobalizationtomultimediaworkvideoe-learningandtrainingandlegalsupportservices. Allservicesandclientpartnershipsareaidedbybest-in-breedsoftwareplatformsspecializedinoptimizingbusinessprocesses.

TEAMOVERVIEW

TheClientServicesteamisaglobalgroupofaccountmanagementprofessionalswhospecializeintheareasofWebsiteSoftwareeLearningandGamingLocalizationWebsiteDevelopmentEnterprise-wideRelationshipsandProgramManagement.

TheAccountManagementLocalisationteammembersmainfocusisonsupportingourclientsstakeholdersbyconsultingscopingquotingandexecutingthevariousserviceofferingsweprovidetomeetourclientsbusinessobjectives.Theydevelopand strengthentheserelationshipsbyprovidingthehighestlevelsofcustomerservicetoexceedclientsexpectationsthroughefficientcommunicationandqualityon-timedeliverables. AccountManagementteammembersdevelopandexpandaknowledgebasefortheirportfolioofclientsandensurealldocumentationisclearandaccurate.

THEROLE

TheAccountCoordinatorAccountCoordinatorisalocalizationgeneralistprovidingaccountmanagementsupporttoseniorteammembers.

Wearelookingforagoal-orientedandenergeticindividualwhohasapassionforproblem-solvingandhasatalentforclientservices.

JOBDESCRIPTION:

• LearnaboutthevariousaspectsoftheLocalizationIndustryanddevelopskillstoprovideclientswithexcellentservice

• Focusonsmall-sizeand/orsingle-channelaccountsorsupportlarger/multi-channelaccounts

• Developprojectquoteproposalsandprojectschedulesfornewandexistingclients

• Managetranslationprojectsensuringqualityandon-timedeliveryandmaximizingprofitability

• Maintainaccurateprojectedrevenueonopenprojectsandprovidetimelybillingadheringtocompanypolicies

• Developandmaintaindataandinformationincludinginternalreportsclientreportsandaccount documentation

• Givedepartmentalandteamsupportbyprovidingout-of-office coverageprocessimprovementsuggestionsandorganizingteam-buildingeventsandactivities

• Supportseniorteammembersinthedevelopmentofmeetingspresentationsbothforinternalteamsandforexternalclients

• ProvidefeedbacktoourTechnologyteamswithregardtosuggestionsforimprovementoruserchallenges

• Completeallothertasksthataredeemedappropriateforthisroleandassignedbythemanager/supervisor

REQUIREDSKILLS

• SuperiorwrittenandspokencommunicationskillsinEnglish

• Independentself-motivatedresults-orientedanddynamicwithcarefulattentiontodetail

• Exceptionalproblemsolvingandcriticalthinkingskills

• Abilitytoworkeffectivelyunderpressuretomeettightdeadlinesandchallenginggoals

• ProficiencyinMicrosoftOffice(WordExcelPowerPointOutlook)

• Demonstrated ability to: multitask in a fast-paced environment work well with people from a variety of different backgrounds and cultures build relationships with clients and coworkers work independently and as part of a team and take active measures to solve problems and commit to a high level of service

• Willingnesstotraveltooffsiteclientorsalesmeetings

SKILLS&EXPERIENCE

• MinimumBachelorsDegreefromarecognizedcollegeoruniversity(Required)

• 1-2yearsofexperienceinaclient-facingaccountmanagementorclientservicerepresentativerole(Required)

• ExperienceusingMSProject(Preferred)

• Knowledgeofasecondlanguage(Preferred)

• LocalizationIndustryexperience(Preferred)

DontforgettoAPPLY!

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