Technical Support Specialist (CSD))
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As a member of the Thermo Fisher Scientific team you can take on meaningful work that makes a positive global impact. Together with your colleagues you will help our customers make the world healthier cleaner and safer by bringing our mission to life every day. We provide our global teams with the resources they need to achieve their individual career goals while also advancing science by developing solutions to some of the worlds most challenging problemssuch as protecting the environment ensuring food safety and discovering new treatments for cancer.
Role Overview
Join the Thermo Fisher Scientific team as a Technical Support Specialist II and contribute to delivering outstanding technical support this role you will collaborate with subject-matter experts across multiple functions to resolve complex technical issues improve processes and ensure customer satisfaction. You will support scientific innovation by providing professional technical assistance through both remote and on-site support and you will contribute to continuous improvement initiatives that help our customers make the world healthier cleaner and safer.
Requirements
An advanced degree with no prior experience required or a bachelors degree plus 2 years of experience in technical support field service or manufacturing within the high-tech industry
Preferred field of study: Molecular Biology or a related technical discipline
Strong troubleshooting skills across molecular biology applications
Excellent written and verbal communication skills in English
Advanced problem-solving and analytical thinking skills
Strong customer service orientation with the ability to manage complex technical discussions
Ability to work independently and collaboratively in cross-functional teams
Experience creating and managing technical documentation and training materials
Willingness to travel
Ability to perform root cause analysis and implement corrective actions
Experience with quality management systems and continuous improvement methodologies
Demonstrated ability to manage multiple priorities and meet performance metrics
Experience training and mentoring sales teams and other technical staff
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
