Telecaller Operations Support

AKMV Consultants Pvt Ltd

Job Location:

Delhi - India

Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Calling & Customer Communication

Make calls to customers retailers and channel partners
Explain company products like DMT AEPS Bill Payments POS etc.
Follow up on pending documents KYC and operational requirements

Operational Support

Coordinate with the operations team for onboarding and updates
Collect and update customer/partner information in the system

Issue Resolution

Identify customer concerns and escalate when required
Ensure proper follow-up until resolution

Reporting

Maintain daily call records feedback and follow-ups
Share updates and insights with the operations team

Experience

6 months to 2 years in telecalling / customer service / telesales
Fintech or banking experience is a plus

Required Skills:

6 months to 2 years in telecalling / customer service / telesales Fintech or banking experience is a plus Make calls to customers retailers and channel partners Explain company products like DMT AEPS Bill Payments POS etc. Follow up on pending documents KYC and operational requirements Coordinate with the operations team for onboarding and updates Collect and update customer/partner information in the system Identify customer concerns and escalate when required Ensure proper follow-up until resolution Identify customer concerns and escalate when required Ensure proper follow-up until resolution

Required Education:

Minimum: 12th PassPreferred: Graduate

Key ResponsibilitiesCalling & Customer CommunicationMake calls to customers retailers and channel partnersExplain company products like DMT AEPS Bill Payments POS etc.Follow up on pending documents KYC and operational requirementsOperational SupportCoordinate with the operations team for onboarding...