Technical Support Analyst
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Job Location:
Fort McMurray - Canada
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Are you a techsavvy problem solver who thrives in a handson environment Finning Canada is hiring a Technical Support Analyst to support our teams onsite at our Fort McMurray or Fort McKay office. This is an exciting opportunity to make a meaningful impact across our operations by keeping our people connected supported and equipped with reliable technology.Reporting to the Technical Support Team Lead you will provide onsite Tier 2 desktop support to Finning (Canada) employees ensuring fast highquality service for all technical needs. Youll collaborate with users across branches and departments to troubleshoot complex issues coordinate hardware and software upgrades and maintain the smooth operation of critical desktop services.
Youll also deliver elevated support to executive leadership ensuring timely and professional assistance for highpriority technical requirements.
Your expertise helps keep our operations moving. By ensuring our technology works seamlessly you directly contribute to productivity reliability and operational excellence across the region.
This is a fulltime onsite position (5 days per week) based out of our Finning Fort McMurray or Fort McKay office.
If this interests you consider applyin today.
Job Description:
Provide tier-2 technical support for specialized PC hardware Printers A/V technology mobility devices and desktop software inclusive of clear and concise documentation and communication on activities and projects.
Provide an elevated level of support to the regional executive and executive assistants in the region
Provide technical expertise and support for desktop related projects (20%)
Implementation and coordination of hardware and software enhancements and upgrades
Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
Management of regional branch IT assets and coordination of the asset refresh process.
Investigating and recommending technical solutions in support of the desktop environment
Ensure employees have proper documentation to support the products
Work with internal IT team to ensure issues are resolved in a timely manner
Ensure asset tracking is current
Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality
Mandatory (Must-Have) Skills:
Minimum 2-3 years experience in IT support in a medium to larger complex organization.
Technical knowledge of Windows 10 deployment and support best practices
Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
Knowledge of SCCM 2016 and current branch versions for client management image management imaging application deployment PXE boot etc.
Working knowledge of device encryption technology anti-virus anti-spam anti-malware software technologies
Technical knowledge of mobile and related technology
Understanding of change control and change management processes related to IT
Basic understanding of network technologies and Windows Server infrastructure
Basic knowledge of Wi-Fi and cellular network technology
Basic understanding of network technologies and Windows Server
Post-Secondary education in a related discipline and certification in Information Technology.
MCSE and MCSA would be an asset
Soft-skills:
Excellent communication and documentation skills
Ability to prioritize and time manage in a high demanding environment
Self-starter who possesses the ability to work with minimal supervision independently and in a team environment
Highly organized with strong attention to detail.
Ability to adapt and grow as required
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
