Manager of Operational Risk Management

The Manager is responsible for assisting in the operational risk management oversight activities in the US Division. The Manager is responsible for supporting the development of the Enterprise and Operational Risk Frameworks for the division and Manulife for driving the implementation of these Frameworks throughout the Division and for providing oversight of and reporting on the Operational and Enterprise Risk activities throughout the Division.

Position Responsibilities:

• Provide second line of defense oversight of Risk and Control Self Assessments Change Initiatives Scenario Analysis and other operational risk programs as needed by probing challenging and assessing risk by applying risk expertise strong relationship management and critical thinking skills.

• Participate in high-risk projects and change management initiatives providing advice to project sponsors and resources on operational risk management activities.

• Ensure alignment with Manulife Financial group policies and best practices escalating risk concerns as required.

• Educate and train businesses on risk management frameworks and associated risk policies and standards.

• Support business unit Risk Teams in execution of divisional-level activities.

• Ensure continuous and effective line of communication with the Information Risk Management area allowing for comfort that the right subject matter experts are providing the oversight.

• Promote a strong risk culture in the Division. Oversee the risk culture assessment process.

• Plan and execute agendas for the Division Risk Committee Separate Account Oversight Committee and the CRO updates to local company boards (as applicable).

• Escalate issues as appropriate to senior management and risk committees to ensure awareness of key risks and inadequate or delayed action plans or to promote support for appropriate actions or risk acceptance.

Required Qualifications:

• Bachelors degree

• 5 years of experience working in risk management insurance operations oversight audit or compliance is preferred

• Successful candidate must be a strong champion of the Operational Risk Framework

• Strong relationship-building skills and will be required to form and cultivate a strong working relationship with many resources across the Company.

Preferred Qualifications:

• Experience with or understanding of operational procedures at a financial institution (preferably insurance)

• Working knowledge of enterprise and operational risk management frameworks and processes is a plus.

• Experience in designing implementing and validating the effectiveness of operational controls is strongly valued.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

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