Team Lead Pagero Support

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Team LeadPageroSupport

Are you an experienced people leader who thrives at the intersection of customer service operational excellence and team development Do you enjoy being close to the day-to-day work while guiding your team toward continuous improvement and high performance

As a Team LeadPageroSupport you will play a key role in ensuring smooth daily operations within Support while developing people strengthening processes and delivering a consistently high-quality service experience to our customers.

This role isbased in Madridand is offered as ahybrid position combining time in the office with flexible remote working in line with Thomson Reuters policies.

Pagerohas recently joined Thomson Reuters. Together we arebuilding the worlds largest open business network. With our cloud-based network customers can reach any business anywhere in the world no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash purchase-to-pay and freight processes to give customers data accuracy and security transparency and real-time visibility. All this through a single connection.

About the Role

In this opportunity asTeam LeadPageroSupport you will:

Lead daily Support operationsby ensuring work schedules staffing and resource planning are upheld to minimize downtime and meet customer SLA agreements.

Act as a people leaderby conducting onetoone sessions developing team members and promoting a healthy inclusive and collaborative work environment.

Ensure service excellenceby delivering highquality efficient and sustainable customer support aligned withPagerostandards and best practices.

Own operational readinessby administrating local Support systems and tools ensuring that equipment and systems function reliably.

Translate strategy into executionby aligning the team withPagerosand Supports strategicobjectives processes and routines.

Drive continuous improvementthrough analysis of cases transactions and trends tooptimizeworkflows and handlings.

Support onboarding and education whilerepresentingthe team in resourcerelated matters in close collaboration with the rest of Support Management.

About You

Yourea fit for the role ofTeam Lead Supportif you have the following required qualifications:

Academic degree (preferably technical) or equivalent relevant experience with proven experience developing support or service processes.

Previousexperience leading or coordinating teams in an operational or servicedriven environment.

Serviceminded and businessminded approach with a strong focus on customer value and ownership.

Proactive and engaged with confidence to stand up for decisions whileremainingopen to feedback.

Strong teamplayer able to collaborate effectively across teams and functions.

Positive curious eager to learn and committed to continuous improvement.

Empathetic humble and communicative leadership style with fluency in spoken and writtenEnglish and Spanish.

Successfullypass an extended background check (criminal and credit).

Additionalpreferred qualifications include:

Background in customer support service operations or technical support environments.

Experience with resource planning shift coordination or workforce scheduling

#LI-IG1

Whats in it For You

Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on .

Team LeadPageroSupportAre you an experienced people leader who thrives at the intersection of customer service operational excellence and team development Do you enjoy being close to the day-to-day work while guiding your team toward continuous improvement and high performanceAs a Team LeadPageroSup...