Support Consultant Afternoon Shift (mfd)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland as well as Schwarz Production and PreZero. At the same time we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud Cyber Security Data & AI Communication and Workspace.
Join us and contribute to digital sovereignty in Europe. With us you will work at the intersection of agility and security: You will benefit from fast decision-making processes enjoy genuine creative freedom in your projects and be able to build upon the stable foundation of the Schwarz Group.
Join us and contribute to digital sovereignty in Europe. With us you will work at the intersection of agility and security: You will benefit from fast decision-making processes enjoy genuine creative freedom in your projects and be able to build upon the stable foundation of the Schwarz Group.
Your Tasks:
- This position features a consistent afternoon-to-evening schedule with standard working hours from 15:00 to 23:30.
- Manage requests from registered users in ticketing tools maintaining the levels established in the SLAs.
- Provide support to users on functional issues related to the respective products.
- Track incidents and resolutions.
- Respond to questions about processes.
- Identify potential process improvements and promote them within the team.
- Identify system problems (recurring incidents) and proactively communicate withproduct managers to resolve them.
- Operational knowledge management (Provide training to end users or collaboratorswhen necessary)
- Notify users and other teams of serious system incidents
- Perform tasks beyond those of Support to expand knowledge and broaden the scopeof responsibilities (reporting documentation meetings with internal and external teamsetc. this to be established with the manager according to the tasks)
- Jour fixe with countries and external teams
- POCs for countries regarding any incident related to a product/feature managed bythe company and product teams.
- On-call duty on rotating shifts to ensure the proper functioning of the companysproducts outside of office hours
- Work following established guidelines regarding the Incident Management ProblemManagement and Knowledge Management processes.
Your Profile:
- Previous experience in customer satisfaction-related tasks
- A high level of organization and excellent management skills
- Communication skills
- Detail-oriented and analytical skills
- Ability to work in a team without losing the drive to succeed
- Empathy/Passion for customer service
- Professional ethics enthusiasm and the ability to adapt quickly
- Multitasking skills that allow you to adjust priorities on the fly
- Ability to prioritize tasks and remain calm in the face of potential pressure
- Go beyond customer service: anticipate potential problems understand how tomanage the needs of a technical team in relation to the needs of our customers.
- High level of Spanish and English.
- Proactive
We look forward to receiving your application.
Aidan Cutanda LundyReference no. 48145
Stiftsbergstraße 1 74172 Neckarsulm Germany
Required Experience:
Contract
About Company
Jobs & Karriere bei Schwarz Corporate Solutions - Where Excellence Works: Duales Studium, Ausbildung, Absolventen, Trainee, Berufserfahrene
