(FT) Asst. Supervisor, Guest Services

At Discovery Cove Orlando were passionate about caring for fact weve already rescued over 40000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

• Ensure a safe environment for all ambassadors guests and animals

• Responsible for the development of OJTs and ambassadors by providing training feedback and coaching.

• Ensure compliance to all state/federal regulations park policies and department procedures

• Create and maintain units team rotation grid

• Maintain the highest level of cleanliness in the park conduct quality inspections of assigned areas and follow up on any opportunities to improve

• Respond to guest and ambassador needs

• Report to Supervisors and Managers regarding the status of projects

• Oversee completion of daily opening and closing procedures

• Utilize problem solving skills to ensure positive guest resolutions as needed

• Oversee assigned operating area

• Ensure strict adherence to all cash handling procedures

• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred

• Leadership experience preferred

• Possession or pursuit of a bachelors degree preferred

• Excellent computer skills ability to work multiple selling systems preferred

• Previous cash handling experience preferred

• Valid state drivers license and be able to obtain a company drivers license

• At least 18 years old

• Ability to to complete provided CPR/AED training/certification

• Ability to be trained and certified at all attractions

• Excellent written and verbal communication skills

• Comfortability speaking in front of large groups of guests and ambassadors

• Ability to remain calm and professional during challenging situations

• Working knowledge of all Microsoft Office applications

• Ability to stand and walk for long periods of time

• Ability to bend and stoop to assist in cleaning the park

• Ability to lift 25 pounds and push/pull 50 pounds

• Ability to able to climb stairs

• Ability to walk in sand

• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)

• Ability to assist in ride testing by riding all park rides

• Ability to operate in a cash handling environment

• Three full days of open availability

• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days nights weekends holidays and until 3:00 a.m. for seasonal events

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical Dental and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.