Client Partner, Core Accounts (French Speaking)

About the Opportunity:

To support our continued growth in the EMEA Region Shutterstock is strengthening its sales team and seeking a Client Partner with a primary focus on French speaking markets while also supporting other EMEA markets. Your mission will be to focus on customer relationship retention and optimization.

This person will be located in our office in Dublin. Applications must be submitted in English language to be considered.

The Day to Day experience

• Conduct an in-depth analysis of designated Book of business and identify upstream cross-sell and upsell opportunities.

• Manage the initial onboarding for new clients ensuring they understand and utilize our products effectively.

• Develop and execute tailored Sales strategies to drive and optimize retention rate account growth product adoption and customer satisfaction.

• Serve as the primary point of contact for your clients managing all inquiries service needs and escalations ensuring a high level of customer service and satisfaction.

• Drive the adoption and sustained usage of our products throughout the year developing strategies to increase engagement based on customer needs.

• Promptly attend to inbound orders providing a responsive and high-quality service to encourage repeat business.

• Re-engage with inactive accounts (winback) by presenting tailored solutions that meet evolving business needs.

• Perform administrative functions as required (invoicing account updates order processing) and in close collaboration with our Sales Support Team

• Work in close collaboration with our Finance and Legal Teams on deal terms approvals (pricing payment terms contract review)

• Maintain accurate and up-to-date records of customer interactions transactions and feedback within the Shutterstock CRM system.

• Manage and update in a timely manner your Pipeline in our CRM system allowing you to accurately forecast your business on a monthly basis

What Youll Bring to the Role

• 3-4 years of experience in Sales (account management or a client-facing role) with a proven track record of managing retaining and growing small to medium-sized accounts.

• Fluent in French and English

• Ability to identify and close upsell and cross-sell opportunities within a diversified portfolio of accounts

• A proactive problem solver who takes initiative in identifying and pursuing opportunities for account growth.

• Excellent relationship-building skills with an ability to create rapport and trust with small account customers.

• Strong organizational and time management skills with a talent for multitasking and prioritizing in a fast paced environment.

• Strong communication skills both written and verbal with the ability to influence decision-making.

• Proficiency in CRM software preferably with hands-on experience in Salesforce

Why Shutterstock

• You have a direct impact on the success of the company. Your teams work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

• Flexibility to work between home and office with everything you need to be successful in both

• A generous and competitive benefits package.

Shutterstock connects diverse artists and creative professionals around the globe with the agencies brands and people who need their work and services. Its a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock your ideas will be welcomed your uniqueness will be celebrated and you will be supported in presenting your view of the world as you experience it. Were champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

At Shutterstock we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience skills and knowledge. You may also be eligible for our generous benefits package including health wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor market and additional factors.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do and want to become part of a cutting-edge technology company building industry leading products please apply.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do and want to become part of a cutting-edge technology company building industry leading products please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence.