Lead Operational Excellence & Analytics

Bern - Switzerland

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Introduction
As Lead Operational Excellence & Analytics you and your team shape the data-based management of our internationallogisticsprocesses and take our operational excellence to the next level. As part of the Partner Management & Customer Service department in the International Mail & Parcels Logistics Services business unit youare responsible forthe analysis costmanagementand optimization of central end-to-end processes. You help us develop our international service and cost management digitally and sustainably.

How you make a difference

You design and take responsibility for the data-based management of international service and cost management and develop informative KPI analysesreportsand dashboards for this purpose.

In doing so you ensure international cost andremunerationcontrol working closely and in partnership with the Finance unit and other internal and external stakeholders.

You continually develop the data analysis and tool landscape and sustainably embed digital solutions and automation (e.g. RPA workflow automation BPM tools Power BI) in day-to-day operations.

You analyse andoptimizeend-to-end processes in international partner and customer service with a focus on qualityefficiencyand transparency. You then derive specific improvement measures from this.

You lead the Statistics & Customer Service Development team set clearprioritiesand promote the further development of digitalanalyticaland methodological skills.

You manage key operational tasks such as the import and export of statistics as well as data analyses and are also responsible for prioritizing development and transformation initiatives.

In cross-unit strategic initiatives you and relevantstakeholders assumeleadershipfor operationalexcellencedigitizationand data-based decision-making.

What you have to offer

You have a university or university of applied sciences degree in data science or informatics or have many years of professional experience in a comparable environment.

Experience in data analysis and processing as well as in dealing with heterogeneous data sources enables you to systematically manage complex operational issues.

You have proven experience in the analysisdesignand development of end-to-end processes and in the implementation of initiatives for operational excellence and digital transformation ideally using methods such as Lean or Six Sigma.

You are comfortable using BI and analysis tools (e.g. Power BI SAP BO SQL R) and can effectively use automation and workflow technologies (e.g. Power Apps RPA) tooptimizeprocesses.

Knowledge of the processes and principles of international postal exchange (e.g. letters terminal dues UPU IPC) are beneficial and help you to familiarize yourself quickly with our business model.

Youhave strong leadership and change management skillsand enjoy leading interdisciplinary teams and guiding people through change.

You havevery goodspoken and written command of German and English and good knowledge of French.

Contact

Ivana Josipovic
Head of Operational Partner Management & Customer Service International

Tel.

How you make a difference

You design and take responsibility for the data-based management of international service and cost management and develop informative KPI analysesreportsand dashboards for this purpose.

In doing so you ensure international cost andremunerationcontrol working closely and in partnership with the Finance unit and other internal and external stakeholders.

You continually develop the data analysis and tool landscape and sustainably embed digital solutions and automation (e.g. RPA workflow automation BPM tools Power BI) in day-to-day operations.

You analyse andoptimizeend-to-end processes in international partner and customer service with a focus on qualityefficiencyand transparency. You then derive specific improvement measures from this.

You lead the Statistics & Customer Service Development team set clearprioritiesand promote the further development of digitalanalyticaland methodological skills.

You manage key operational tasks such as the import and export of statistics as well as data analyses and are also responsible for prioritizing development and transformation initiatives.

In cross-unit strategic initiatives you and relevantstakeholders assumeleadershipfor operationalexcellencedigitizationand data-based decision-making.

What you have to offer

You have a university or university of applied sciences degree in data science or informatics or have many years of professional experience in a comparable environment.

Experience in data analysis and processing as well as in dealing with heterogeneous data sources enables you to systematically manage complex operational issues.

You have proven experience in the analysisdesignand development of end-to-end processes and in the implementation of initiatives for operational excellence and digital transformation ideally using methods such as Lean or Six Sigma.

You are comfortable using BI and analysis tools (e.g. Power BI SAP BO SQL R) and can effectively use automation and workflow technologies (e.g. Power Apps RPA) tooptimizeprocesses.

Knowledge of the processes and principles of international postal exchange (e.g. letters terminal dues UPU IPC) are beneficial and help you to familiarize yourself quickly with our business model.