Senior Application Support Analyst, ERP Application

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Senior Application Support Analyst ERP Application

Full Time Permanent

Reporting to Product Manager Merchant/Logistics

Toronto Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid Work Environment

As a leading luxury menswear retailer operating across Canada Harry Rosen is seeking a Senior Application Support Analyst ERP Applicationto join our growing ERP applications and special projects team. This is an excellent opportunity to be part of a highly talented team working in a dynamic environment focusing on enhancing our ERP systems (Merch and Finance).

In this role you will act as the bridge between business stakeholders and IT teams ensuring our ERP suite (Merchandising and Financials) supports operational efficiency and business growth. Proficiency in SQL Tableau (or other visualization tools) EDI processes and product management tools is a strong advantage.

As the Senior Application Support Analyst ERP Application your mandate is to drive the development and continuous improvement of our ERP applications ensuring they meet business objectives optimize operational efficiency and deliver an exceptional user experience across the central office and distribution centers. You will bring a proven track record in ownership a bias for action and the ability to think strategically. The role requires a strong combination of technology expertise product management experience and a hands-on entrepreneurial approach.

If you have a strong interest in retail driving ERP product strategies to optimize business processes and leveraging technology this is an ideal role for you.

Key Responsibilities:

Leverage SQL and Tableau (or other data visualization tools) for reporting and analysis.

Engage with merchandise vendors to coordinate and support EDI integrations ensuring seamless data exchange and process alignment.

Drive the development and continuous improvement of ERP applications.

Collaborate on ERP projects testing and rollout initiatives.

Develop and execute User Acceptance Testing (UAT) for new and existing applications.

Document bug fixes change requests and business specifications to improve ERP systems.

Collaborate with business stakeholders software vendors development teams and end users to deliver innovative solutions to current challenges.

Support project execution and ensure successful transition of deliverables into day-to-day operations.

Support user adoption training and troubleshooting of ERP systems.

Deliver one-on-one and group training on applications including virtual sessions via video conferencing.

Contribute to the development of training content for associates on the Learning Management System (LMS).

Bottom of Form

Experience:

Proven experience as a Product Owner or in ERP application management.
Strong understanding of retail operations and ERP systems (Merchandising Finance).
Analytical mindset with SQL and data visualization skills.
Hands-on entrepreneurial approach with a bias for action and ability to think strategically.
Excellent communication and stakeholder management skills.
Track record of coordinating work across multiple teams
Effective planning prioritizing goal-setting skills
Expert attention to technical detail
Demonstrated commitment to quality andraising standards
Able to demonstrate out of the box problem-solving skills
Ability to work effectively under pressure and act as a self-starter
15-25% travel is required including overnight.

What are the perks of the job

An employer that values internal growth and promotion and is committed to succession planning for your future
Competitive pay program
Opportunities to additionally earn yearly bonus plan
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern digitally advanced workplace
A leader committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council

** Compensation for this role will be dependent on skills experience and seniority. The starting compensation range for this role is $74 000 - $90000 annually.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.

Required Experience:

Senior IC

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Senior Application Support Analyst ERP ApplicationFull Time PermanentReporting to Product Manager Merchant/LogisticsToronto OntarioHarry Rosen Inc. Centr...