Service Manager

Position Title
Service Manager
Type: On-site Full-Time

About Our Client

Our client is a recognized leader in the heavy equipment and transportation industry supporting customers across multiple sectors including construction transportation agriculture and resource development. With a reputation built on reliability innovation and exceptional service the organization operates an extensive network of dealerships and service facilities that keep essential industries moving.

The companys mission centers on delivering world-class equipment solutions while providing outstanding customer support throughout the entire lifecycle of their products. Their culture is rooted in strong values such as integrity accountability teamwork and a commitment to continuous improvement.

Over the years the organization has achieved significant growth through strategic expansion investment in advanced service capabilities and a dedication to developing skilled professionals within their teams. Their service operations are known for technical excellence operational efficiency and a customer-first mindset.

This role presents an exciting opportunity for a driven leader to play a critical role in ensuring service excellence developing high-performing technicians and maintaining the operational performance that customers depend on. For professionals who thrive in a fast-paced hands-on leadership environment this position offers both challenge and meaningful impact.

Key Responsibilities

As the Service Manager you will lead the daily operations of the service department ensuring efficient workflows exceptional customer experiences and strong team performance while supporting the long-term growth of the organization.

Service Operations Management

Oversee the daily operations of the service department to ensure work is completed efficiently safely and to the highest quality standards.
Monitor workflow scheduling and service capacity to maximize productivity and minimize downtime for customers equipment.

Customer Service & Relationship Management

Build strong relationships with customers by ensuring consistent communication timely service delivery and effective resolution of service concerns.
Work closely with clients to understand operational needs and deliver solutions that support their equipment reliability and business success.

Team Leadership & Development

Lead mentor and support a team of technicians service advisors and support staff to foster a collaborative and high-performing work environment.
Provide coaching performance feedback and training opportunities that help employees grow their technical and professional capabilities.

Financial & Performance Management

Manage departmental budgets service profitability and operational metrics to ensure financial targets are achieved.
Analyze service performance data to identify improvement opportunities and implement strategies that enhance efficiency and customer satisfaction.

Safety & Compliance

Ensure all service activities comply with company policies manufacturer standards and workplace safety regulations.
Promote a strong safety culture by reinforcing best practices and maintaining a safe organized work environment.

Cross-Department Collaboration

Work closely with parts sales and operations teams to coordinate service delivery and provide seamless customer support.
Contribute to strategic initiatives that improve service processes customer satisfaction and operational performance across the organization.

Qualifications

To succeed in this role candidates should demonstrate:

Education & Experience

Post-secondary education in business heavy equipment technology or a related field is an asset.
5 years of experience in service management or supervisory roles within heavy equipment transportation or a related technical industry.

Technical Skills

Strong understanding of heavy equipment or truck service operations including maintenance processes and service scheduling.
Experience working with service management systems operational reporting tools and performance metrics.

Key Competencies

Strong leadership and team development skills with the ability to motivate and guide technical teams.
Excellent problem-solving abilities and a proactive approach to improving operational efficiency.
Strong communication and relationship-building skills with both internal teams and external customers.
Ability to manage multiple priorities in a fast-paced service environment.

Apply Today

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About Us

Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations.

We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and respect.

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