Assistant Night Manager (Full-Time)

Before you get startedYes we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!

WHY YOU WILL LOVE WORKING FOR HILTON!

Hilton is the worlds leading hospitality company. We are committed to an equitable and inclusive workforce that represents many different cultures backgrounds and viewpoints. Grounded in our founding purpose we foster an environment where Team Members can be their authentic selves with opportunity for all to learn grow succeed and thrive. Joining this award-winning Great Place to Work culture means:

110 discounted travel nights per year for you your friends or family to enjoy at any of our 9000 hotels located in 141 countries and territories around the world
Discounts of up to 25-50% on products and services in participating Hilton outlets
Extensive range of career development opportunities including access to Hilton University training offering more than 3000 free learning program
Bonus Annual Leave days after 2 years
Unwavering focus on creating an inclusive environment offers growth opportunities is driven by purpose and allows team members to bring their best most authentic selves to work.

ABOUT HILTON SYDNEY

Iconic 598-room Hilton Sydney is located in the heart of Sydneys CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations we are home to signature restaurant Glass Brasserie heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.
As a senior leader of Hiltons flagship hotel the Director of Human Resources will report to the General Manager and is responsible for driving high levels of team member engagement through implementation of effective recruitment practices rigorous succession planning talent management plans learning and development activities performance management processes an effective compensation and benefits framework and employee relations initiatives. The Director of Human Resources will lead manage and develop the hotels HR team and HR activities that support wider hotel objective achievement and initiatives whilst bringing to life Hiltons Purpose Platform and award-winning culture


What will I be doing

As Assistant Night Manager you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manager and other senior managers in their absence taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate current knowledge of hotel products services pricing and policies as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling
  
  What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans