Candidate Experience Lead, Japan
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Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
The Japan Candidate Experience (CX) Lead is accountable for defining and executing the Candidate Experience strategy in Japan in alignment with Global and APAC CX frameworks.
This role serves as the CX owner for Japan ensuring a consistent high-quality and scalable hiring experience while addressing local market dynamics and regulatory requirements.
The role partners closely with Business Leaders PX recruiters and RPO partners to deliver end-to-end candidate experience across all hiring segments including early career mid-career and executive hiring. The Japan CX Lead also plays a critical role in capability building stakeholder influence and continuous improvement within a matrix organization.
Key Responsibilities
CX Strategy & Governance
Own and execute the Japan Candidate Experience strategy aligned with Global and APAC CX operating models
Act as the CX governance owner for Japan ensuring compliance with global standards while incorporating local requirements
Drive adoption and localization of global CX processes tools and ways of working
End-to-End CX Delivery
Own end-to-end CX delivery across all hiring segments (Early Career Mid-career Executive)
Partner with recruiters and RPOs to manage sourcing interviewing and hiring processes in Japan
Continuously improve recruiting and onboarding processes to enhance candidate experience efficiency and quality
Stakeholder Partnership
Partner with senior business leaders as a strategic advisor on talent acquisition and workforce planning
Influence hiring decisions through data market insights and CX expertise
Balance business needs candidate experience and operational scalability in complex hiring scenarios
Data Insights & Continuous Improvement
Leverage CX and recruiting analytics to identify trends risks and improvement opportunities
Translate data and candidate feedback into actionable insights for business and regional CX leadership
Drive continuous improvement initiatives to enhance hiring effectiveness and candidate satisfaction
People Leadership & Capability Building
Lead coach and develop recruiters and RPO partners in Japan
Build CX capability aligned with the Global CX competency framework
Develop succession pipelines and future CX leadership talent within Japan
Lead effectively in a matrix organization influencing without direct authority
Tools Technology & Employer Branding
Govern and optimize recruiting tools and systems (e.g. Workday HiredScore) in alignment with global standards
Support employer branding initiatives and early talent strategies in partnership with PX and regional teams
Represent the company at job fairs career events and external talent forums as appropriate
Compliance & Local Expertise
Stay up to date on Japan labor legislation and advise business recruiters and regional CX teams on regulatory implications
Ensure hiring practices comply with local laws while maintaining alignment with global CX principles
Experience
Mandatory
A minimum of 3 years experience with (online and in-person) interviews candidate screening and evaluation
A minimum of 3 years experience in recruitment function(Midcareer New grads Handicapped) as a recruiting manager in a multi-national firm or in a recruitment agency
A minimum of 3 years experience in working in a big company (300)
A minimum of 5 years experience in people management as manager
Nice to have
Experience leading recruitment or CX operations in a matrix or regional HR operating model
Proven ability to influence senior stakeholders without direct authority
Experience in recruitment process design standardization and continuous improvement
Experience working with global or regional HR / CX teams
Experience in Pharma or Healthcare industry
Experience in working for a compny with matrix reporting system
Strong data literacy with the ability to translate metrics into business insights
TOEIC score above 850
Skill set
Strategic thinking with strong execution capability
Effective stakeholder management and influencing skills
Strong people leadership and talent development capability
Data-driven decision making
Ability to manage complexity and competing priorities
Excellent communication and interpersonal skills
Language
Fluency in both Japanese and English
welcome: Over 850 point of TOEIC
Education
Bachelors degree
Flexible working arrangements including Work-from-Home and flex-time
Open-minded inclusive and patient-oriented culture
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
People Experience
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
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