Director, Regional Head Japan, Application Management

Job Description

Career Opportunity for Director Regional Head - Japan Application Management in Japan!

Regional Head - Application Management ( Native/ Fluent Japanese required)

Company Overview

A leading global insurance organization operating across 190 countries offering a wide range of insurance products including motor health liability and property coverage. The organization is committed to innovation strong risk management and building inclusive future-ready workplaces. Technology plays a central role in driving business efficiency from underwriting to claims processing.

We are seeking a senior technology leader to oversee application support and maintenance for critical business systems within the general insurance domain in Japan. This role focuses on ensuring high system availability operational stability and efficient incident management.

You will act as a strategic partner to senior business and IT stakeholders leveraging modern technologies such as AI to drive smarter proactive and self-healing operations. The role requires a strong blend of insurance domain knowledge technical expertise and leadership capability to optimize production environments and deliver measurable business impact.

Your Role and Responsibilities

Oversee the end-to-end lifecycle of support incidents and service requests from initial reporting to resolution. This includes performing assessment root cause analysis (RCA) and coordinating with L1 L2 support and development teams to ensure issues requests are resolved efficiently and within agreed Service Level Agreements (SLAs)

Lead daily production support team decisions and serve as the primary communication conduit between local users/clients regional management and global/internal IT team

Drive successful delivery of IT enhancements and new capabilities to the business ensuring system stability and security of internal and external applications while managing technical currency and minimizing non-permitted technology exposure

Ensure all application support processes comply with local regulations software licensing policies and internal governance frameworks includes maintaining comprehensive technical documentation and knowledge bases in Japanese & English languages

Monitor application performance and availability implementing proactive support strategies to prevent issues and ensure high availability.

Manage relationships and performance metrics with third-party vendors and service delivery partners ensuring they meet contractual obligations and deliver quality support services to regional standards

Lead staff including mentoring and establish a talent management strategy that recruits develop and retain diverse high performers and future ready AI enabled talent pool

Experience and Qualifications

Bachelors degree in related field and 15 years of relevant technology experience demonstrating progressive responsibility and leadership in overseeing regional technology teams.

Minimum 10 years of experience in the insurance sector including substantial experience in production support for underwriting and claims processing systems and operations is essential

A strong technical background is essential including expertise in troubleshooting complex issues understanding networking cloud platforms (AWS Azure) databases (SQL Oracle) and operating systems (Linux Windows Mainframe)

Fluency in Japanese and English (written & verbal) is required

The ability to work effectively within the Japanese business culture which may involve understanding specific communication styles decision-making processes and an ownership mentality towards work responsibilities

Experience leveraging AI/ML driven tools for proactive monitoring anomaly detection and predictive maintenance of production systems and emerging technologies such as GenAI cloud computing paradigms

Familiarity with ITIL processes and frameworks as understanding and applying these best practices for incident problem and change management are essential

A proactive mindset strong analytical abilities and excellent problem-solving skills to diagnose and drive complex issues to resolution often under pressure.

Risk management knowledge to identify potential risks to the production environment and implement preventative measures to maintain system integrity and availability

Strong communication skills with demonstrated ability to influence senior level management through clear complete informed and logical discussions

Business acumen to fully understand the financial implications of production activities and managing budgets effectively is important.

Continuous improvement mindset to always be looking for ways to refine processes increase efficiency and enhance production operations

Ability to lead and manage cross-functional teams across multiple sites which includes coordinating efforts between technical teams business stakeholders and vendors

Skilled leader of change; experienced working in a fluid and fast paced organization versatile and results oriented. Able to work effectively in challenging and complex environments

Good Reasons to Join

Strategic Leadership Impact: Lead application management for Japan in a global setup working closely with senior stakeholders and driving critical business systems that directly impact operations.

Cutting-Edge Technology Exposure: Work with modern technologies including AI/GenAI cloud platforms and advanced monitoring tools to build proactive intelligent and future-ready systems.

High Visibility & Career Growth: Take on a regional leadership role with strong ownership cross-functional exposure and opportunities to influence large-scale transformation initiatives.

Work Location

Tokyo Japan (Hybrid)
Interested Apply now or reach out to me directly at !

Details will be provided during the meeting.