Laboratory IT Specialist
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
General information
Description & Requirements
Lab IT Support Specialist
The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institutes mission of Accelerating the Understanding and Treatment of Disease. Our team of highly accomplished technical experts work with 1000s of Broad researchers to create scale and run a wide range of technology solutions. We are always looking for committed mission-driven individuals to bring new viewpoints experiences and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm!
Broad IT provides support for more than 1200 lab instruments desktops and laptops across Broads several buildings and direct interaction with the labs to improve their processes. Reporting to the Director of Lab IT our Lab IT Support Specialists are our front-line team directly interacting with our researchers
to address both the tactical and strategic needs of Broad Institutes labs.
Characteristic Duties:
- Initial triage and resolution for reported Lab IT incidents
- Support the Broad research Labs by helping to examine document and improve IT processes and procedures.
- Act as a direct support liaison between the lab IT and instrument vendors to coordinate all instrument onboarding upgrades and repairs
- Facilitate the integration of Lab equipment into existing Broad IT infrastructure and services; ensuring the seamless acquisition storage and transfer of research data from laboratory instruments.
- Install and support research applications used in the acquisition and analysis of raw research data to enhance the efficiency and effectiveness of research activities.
- Contribute front-line knowledge to the creation of our vision for Lab IT seeking to work across the Broad to unify solutions where appropriate for scientific missions
- Maintain asset management logs for all instrumentation within the labs as well as informing leadership of soon to be arriving equipment
Minimum Qualifications
- Degree in Computer Science or other technical discipline or equivalent experience building an in-depth understanding of modern computing technology
- 3 years of relevant experience supporting Lab IT
- Experience writing following and managing technical documentation
- Ability to work under minimal supervision with expert time management
- Previous customer service experience
- Basic network troubleshooting (ping traceroute ipconfig DDI etc)
- Familiarity of working on the command line
- Strong OS operation & troubleshooting experience (Windows & Linux)
Preferred Qualifications
- ITILv4 foundational knowledge
- Experience managing projects or complex IT integrations
- Experience with any of the following lab systems: Illumina NovaSeq Hamilton etc.
- Familiarity with ELNs Jupyter Notebooks Graphpad Prism
- Basic cloud experience GCP preferred (Buckets distributed computing concepts)
Working Conditions
- Normal office and wet-lab (BL1BL2BL3) conditions PPE as well as appropriate attire required in labs
- This role is a required on-site position and will support multiple Broad locations in Cambridge MA and also in Burlington MA periodically
- Ability to lift up to 50 lbs
- Salaried position-40 hour work week
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Broad Institute is a multidisciplinary community of researchers on a mission to improve human health.
