IT Support Analyst

Our client a world leader in Semiconductors is looking for an "IT Support Analyst" for Milpitas CA

Job Description:

We are seeking a customer-focused Computer Support / IT Support Analyst to provide onsite and remote technical support in a corporate environment. This role involves troubleshooting hardware and software issues supporting conference room technologies managing IT tickets and maintaining IT documentation and inventory.

Key Responsibilities

• Provide onsite and remote technical support for desktops laptops and peripherals.
  
• Monitor and resolve ServiceNow (SNOW) tickets in a timely manner.
  
• Troubleshoot hardware software and basic network issues.
  
• Support Zoom conference rooms video conferencing systems and onsite events.
  
• Install configure and maintain computers printers and related equipment.
  
• Perform system maintenance updates virus scans and hardware replacements.
  
• Maintain IT inventory and asset records.
  
• Set up and relocate workstations as needed.
  
• Document IT procedures troubleshooting steps and support processes.
  
• Provide basic end-user training and assist with IT projects as required.
  

Required Qualifications

• Hands-on experience providing IT support in a corporate environment.
  
• Experience supporting Zoom or video conferencing systems.
  
• Strong troubleshooting and customer service skills.
  
• Ability to communicate technical issues clearly to non-technical users.
  
• Familiarity with ITIL and ITSM best practices.
  
• Ability to work independently and manage multiple tasks effectively.
  

Preferred Qualifications

• 3 years of IT support experience.
  
• Basic networking knowledge.
  
• Experience supporting Mac systems.
  
• Experience troubleshooting conference room technologies.
  
• Bachelors degree or equivalent experience preferred.
  
  

Our Company Benefits include: Healthcare Paid Sick leave & 401k