Global Media Client Services Specialist (all genders)

Salzburg - Austria

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Universal Musicis the market leader in the music business. The worlds most famous and most successful record labels belong to us. Weve been writing music history for over 100 years representing legendary musicians across all genres. Our accomplishments are driven by our love for music extraordinary artists and our ambitious everything we do we are committed to artistry innovation and entrepreneurship.

Heres your chance to join! Effective immediately were looking for a Global Media Client Services Specialist(all genders)to become a part of ourGlobal Media Management & Technology team located in Salzburg Austria.

Job Summary:
The Global Media Client Services Specialist supports Universal Music Groups global media operations by coordinating audio and video workflows across the digital supply chain. Working closely with Client Services leads engineering teams and internal partners this role ensures media content is collected processed tracked and delivered accurately and on time.

The role is operational and service-oriented combining coordination data accuracy and communication. You will act as a key point of contact for internal labels territories and partners supporting submission processes compliance checks and day-to-day workflow execution across UMGs digital media assets.

Job Functions:

Work closely with Client Services Leads and internal engineering teams to manage and facilitate media workflows across the digital supply chain
Support internal labels territories and partners by providing clear guidance on content submission requirements and delivery specifications
Research locate and validate media content across internal and external storage archive and vault systems
Upload download and manage approved media files across UMG business systems
Ensure assets and associated metadata are accurate complete and compliant with company standards prior to ingestion
Monitor workflows and task queues identifying issues and coordinating resolutions through to final delivery
Add and maintain metadata in UMG content management and workflow systems
Produce accurate reports and updates to support operational tracking SLAs and KPIs
Contribute to special projects including workflow improvements documentation training materials and evaluation of new tools or technologies

Job Requirements:

Essential

Typically 2 years of relevant experience in coordination operations or client services roles
Experience working with digital media assets (audio and/or video)
General understanding of media asset formats and delivery workflows
Experience supporting project coordination or operational processes
Excellent written and verbal communication skills with a customer-service mindset collaborating with global teams and stakeholders where English is the primary working language
Strong working knowledge of Microsoft Office especially Excel and Word
Experience with database entry reporting and documentation
Ability to manage multiple tasks prioritise effectively and work in a deadline-driven environment

Desirable

Experience with content management workflow or ticketing systems (e.g. SonyCi Airtable or similar)
Experience working in an international or cross-functional business environment
Exposure to digital media supply chains (audio and/or video)
Familiarity with video or audio production environments

Personal Qualities / Key Behaviours

Proactive and self-motivated with a strong sense of ownership
Detail-oriented and structured in both data and content handling
Collaborative and comfortable working across teams and time zones
Service-minded professional and clear in communication
Curious and open to improving workflows and processes
Reliable and adaptable in a fast-paced operational environment

Additional Information:
This is a 38.5-hour full-time positionbased in Salzburg working closely with international colleagues across multiple territories. The role offers hands-on exposure to Universal Music Groups global media operations with opportunities to develop operational expertise across both audio and video services.
Compensation is based on the applicable Austrian collective bargaining agreement. According to the collective agreement the minimum salary is EUR 2473 gross per month. A competitive salary will be offered based on your skills and experience.

Rewards & Benefits at UMG Austria:
Working at UMG is more than just a job its the total package. We take care of our people and are committed to creating an environment where employees feel supported valued and able to do their best work.

Highlights from our UMG Austria rewards and benefits include:

Annual subscription to music streaming services
Discounts and cashback rewards platform
The possibility to choose from a variety of additional benefits such as the Klimaticket
JobRad (bike leasing program)
Free coffee and beverages at the office
Free parking

#joinuniversalmusic
We look forward to receiving your application in English! Please send us your documents (cover letter CV references) to: and state your earliest possible start date and salary expectations.

Required Experience:

Unclear Seniority

Universal Musicis the market leader in the music business. The worlds most famous and most successful record labels belong to us. Weve been writing music history for over 100 years representing legendary musicians across all genres. Our accomplishments are driven by our love for music extraordinary ...