IT Support Officer

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Our client is a prominent and expanding leader in the food and beverage industry renowned for their commitment to quality and customer satisfaction across a diverse portfolio of popular restaurant brands. They foster a dynamic environment where technology plays a crucial role in ensuring operational excellence and a seamless customer experience. Joining their team means contributing to a company that values innovation and the proactive enhancement of their IT infrastructure to support continued growth and success in a fast-paced market.

Responsibilities:

Deliver exceptional IT support to store and office users addressing hardware software POS and network issues with a strong service orientation.
Proactively monitor and maintain endpoints networks (antivirus patches system updates) and servers to ensure optimal performance and security.
Lead the installation configuration and support of desktops laptops POS terminals and printers across various locations.
Manage user accounts email access and permissions ensuring seamless onboarding and offboarding processes.
Play a key role in IT infrastructure projects including new store setups system upgrades and the rollout of digital solutions.
Maintain and update essential IT documentation such as network diagrams asset registers and IT policies (cybersecurity disaster recovery backups).
Collaborate with external service providers and internal teams to ensure timely and cost-effective resolution of IT issues and project delivery.
Assist in the IT procurement process from gathering quotes to maintaining an accurate asset register and monitoring equipment lifecycle.

Required Experience:

Unclear Seniority

Job DescriptionOur client is a prominent and expanding leader in the food and beverage industry renowned for their commitment to quality and customer satisfaction across a diverse portfolio of popular restaurant brands. They foster a dynamic environment where technology plays a crucial role in ensur...