Customer Service Representative
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Job Location:
Delft - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies in-depth regulatory know-how manufacturing and process development help our customers to safeguard nutrition health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition Home & Personal Care Professional Hygiene Paints & Coatings and Wood Protection.
With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.
As a Customer Service Representative you will play a key role in delivering a smooth and reliable order-to-cash experience for our customers. You will contribute to our business success by ensuring operational accuracy proactively solving challenges and working collaboratively with colleagues across the organization. This role is ideal for someone who enjoys combining customer interaction with process excellence while helping drive continuous improvement.
Essential Job Functions
Process customer orders accurately and efficiently across all relevant sales channels.
Manage the full ordertocash cycle including order entry tracking delivery coordination and customer followup.
Ensure timely and accurate invoicing in line with internal standards and financial controls.
Coordinate shipment planning dispatch and delivery with logistics partners and freight forwarders.
Serve as the main contact for customers and internal sales teams providing updates and resolving issues promptly.
Collaborate closely with logistics finance planning and sales to prevent operational disruptions and solve order-related challenges.
Monitor delivery performance support backorder management and contribute to continuous process improvements.
Ensure compliance with company policies operational procedures and relevant regulations.
Manage the full ordertocash cycle including order entry tracking delivery coordination and customer followup.
Ensure timely and accurate invoicing in line with internal standards and financial controls.
Coordinate shipment planning dispatch and delivery with logistics partners and freight forwarders.
Serve as the main contact for customers and internal sales teams providing updates and resolving issues promptly.
Collaborate closely with logistics finance planning and sales to prevent operational disruptions and solve order-related challenges.
Monitor delivery performance support backorder management and contribute to continuous process improvements.
Ensure compliance with company policies operational procedures and relevant regulations.
Qualifications and Experience
Strong interpersonal skills and the ability to collaborate effectively across teams.
Excellent organizational skills and sound judgement through effective data analysis.
Proactive adaptable and confident in managing complex or changing situations.
Strong problemsolving and multitasking capabilities.
Excellent written and verbal communication skills.
Proficient in SAP SD Microsoft Office and Dynamics 365.
Fluent in German and English; additional languages are an advantage.
Excellent organizational skills and sound judgement through effective data analysis.
Proactive adaptable and confident in managing complex or changing situations.
Strong problemsolving and multitasking capabilities.
Excellent written and verbal communication skills.
Proficient in SAP SD Microsoft Office and Dynamics 365.
Fluent in German and English; additional languages are an advantage.
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.
Nutrition Care & Environmental (NCE) meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of highperformance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a qualified individual with disability protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
For more than 80 years, Arxada has led the market in the delivery of trusted, innovative wood preservative technologies for residential and industrial applications.
