Manager, Business Process Expert Team (Customer Experience)
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
In this role you will lead a team of professionals responsible for designing optimizing and governing endtoend Order-To-Cash (OTC) processes that enable scalable efficient and digitallyenabled operations across the international supply chain.
You will collaborate closely with subject matter experts (SMEs) data & analytics technology teams (e.g. RPA EDI) and business leaders to ensure processes are fitforpurpose futureoriented and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence build governance frameworks and contribute to major transformation initiatives.
Key Responsibilities
- Lead and develop the Business Process Expert team fostering a culture of continuous improvement innovation and crossfunctional collaboration.
- Own and govern critical endtoend OTC processes; develop process standards documentation KPIs and governance models.
- Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities.
- Drive process harmonization and simplification ensuring consistency across regions markets and functions.
- Support largescale transformation programs including ERP enhancements digital solutions automation and data enablement initiatives.
- Identify opportunities for operational efficiency automation and performance improvement using datadriven insights.
- Collaborate with IT and Product teams on system requirements solution design and change management.
- Ensure compliance with operational standards internal controls regulatory requirements and bestpractice methodologies.
- Champion change management and help teams adopt new processes through training communication and engagement.
What You Need:
- Bachelors orMasters degree in Supply Chain Business Administration Engineering ora relatedfield.
- 8 years of experience in process management supply chain operationscustomer servicetransformation or a similar area.
- Proven experienceleading teamsand influencing stakeholders at multiple levels.
- Strong knowledge ofprocess frameworks such as BPM Lean Six Sigma or similar methodologies.
- Demonstrated ability tooperatein complex international environments.
- Experience working with ERP systems (SAP Oracle or similar) and/or digital process design tools.
- Exceptional problemsolving analytical thinking and communication skills.
- A passion for simplifying complexity and enabling teams to work smarter.
- Fluent English.
Required Experience:
Manager
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
