Head of Commercial, Phoenix
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Zipline
Do you want to change the world Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building manufacturing and operating the first instant delivery and logistics system that serves all humans equally wherever they are. From powering Rwandas national blood delivery network and Ghanas COVID-19 vaccine distribution to providing on-demand home delivery for Walmart to enabling healthcare providers to bring care directly to U.S. homes we are transforming the way things move for businesses governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need when you need it. Using robotics and autonomy we are decarbonizing delivery decreasing road congestion and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About You and The Role
As Head of Commercial for the Phoenix metro youll be accountable for scaling a healthy high intent marketplace and the metro & site-level business that supports it. Youll own metro and site level P&Ls and customer metrics (GMV fleet utilization take rate customer growth retention and frequency) build locally relevant partnerships and go-to-market plays and run the day-to-day commercial engine that makes Zipline the obvious choice across retail food healthcare and industrial use cases. This role is about execution accountability and results youll lead a small high-output team and be Ziplines external face in the region.
Why Youll Love it: Youll join people who love the product and ship real outcomes. Competitive pay meaningful equity great benefits and yes tasty office food. Youll build things that matter with a team that cares. We move fast celebrate wins and have fun doing it.
What Youll Do
- Metro & site P&L and customer metrics. Be accountable for economics and customer outcomes (GMV fleet utilization take rate customer growth retention frequency).
- Build a healthy marketplace. Create customer-relevant liquid marketplaces measured by utilization customer frequency retention and order economics.
- Regional & local sales / partnerships. Own regional and local sales and partnerships; act as the pull function for HQ Sales/Partner Success to activate local enterprise partner stores.
- Local go-to-market & brand love. Ideate and execute local marketing strategies community engagement events activations and demand partnerships that drive local brand love and help localize/prioritize HQ marketing work.
- Site selection & capacity planning. Align teams around expansion priorities and work with Maintenance/Operations to align growth with delivery capacity and service quality.
- Demand forecasting & planning. Aggregate forward demand signals across partners into the demand forecast to support company-level planning.
- Experimentation & new use cases. Run experiments and launch new use cases/partners (for example: hero restaurants auto parts prescriptions health system pilots) to expand the platforms scope and utility.
- Cross-functional & national collaboration. Partner with central HQ teams such as Marketing Analytics Tech and more and the Houston Operations teams to execute Ziplines market strategy and ensure site-level realities are heard and prioritized.
- Customer obsession. Be the expert and advocate for the customer in Houston. Surface partner and consumer feedback to inform and drive improvements to the experience.
- External leadership. Serve as Ziplines external face in the region representing the business with customers partners regulators and the community.
What Youll Bring
- Commercial sales or business leadership experience with clear P&L ownership or revenue accountability.
- Proven ability to scale a product or business from launch through growth ideally in a regulated or operationally complex environment.
- Deep commercial acumen: you translate market insight pricing and customer needs into practical growth plans.
- Experience collaborating with product/platform teams to surface business requirements and shape platform priorities without owning national roadmaps.
- Strong cross-functional leadership: youve partnered with ops maintenance marketing analytics and central sales to execute regional plans.
- Exceptional communication and negotiation skills comfortable with audiences from store managers to C-suite.
- Entrepreneurial analytical and execution-oriented mindset you move fast experiment and measure rigorously.
- This role must be based in the Phoenix metro.
- Must be eligible to work in the U.S.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard torace color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!
Required Experience:
Director
Key Skills
- Business Development
- Compliance
- Revenue Growth
- Customer Services
- Account Management
- Staff Meetings
- Communication
- CRM
- Client Relationships
- Market Research
- Project Management
- Contract Management
- Business Units
- daily operation
- Logistics
About Company
Zipline is the world's largest autonomous delivery system, specializing in on-demand drone delivery and instant logistics.
