Manager, Factor Commercial and Retention

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Manager Factor Commercial and Retention

Factor a brand of HelloFresh isseeking a high-impact data-savvy Manager Commercial & Retention Strategy to serve as a pivotal leader for our Factor-US brand. This is a high-visibility role reporting directly to the VP of Commercial designed for a strategic operator who can balance granular retention mastery with broad commercial vision. You will be the primary owner of customer retention metrics for Factor-US portfolio while simultaneously spearheading the businesss most critical strategic bets. You will help define the commercial roadmap that drives long-term enterprise value.

You will

Be the Analytical Backbone of the Active Customer Experience

Own cohort analysis LTV modeling retention diagnostics and revenue reporting
Identify highest-leverage customer retention opportunities across the lifecycle
Be a champion for your testing roadmap from selling it in to collaborating with cross-functional teams in local and global offices across Marketing Product Tech Ops and Finance
Design prioritize and analyze A/B tests
Be a voice for retention in the US keeping the local team updated on campaign results highlighting successes failures positive trends and negative trends.

Drive Cross-Functional Big Bets

Lead the big betsthe high-stakes cross-functional projects that define our competitive edge. You will identify market opportunities build business cases and drive these initiatives from ideation to commercial reality.
Dive deep into complex datasets to uncover measurable insights moving beyond reporting to tell a compelling story that influences executive-level decision-making.

You are

Highly Analytical. You are deeply comfortable with cohort analysis retention curves building business cases and subscription economics. You instinctively look for the root cause in the numbers.
A Swiss-Army Knife Operator. You can flex from building a financial model to QAing a lifecycle flow to designing an A/B test. No task feels below you if it drives growth.
A Good Communicator. You can communicate effectively across audiences - whether its explaining nuances in the data to a senior leader or working with cross-functional teams on a complex test idea you can drive alignment and results.
Structured Thinker. You bring order to ambiguity and create clarity in fast-moving environments.
Low-Ego High-Ownership. You care about winning as a team more than owning a lane.
Entrepreneurial mindset. You love building new things and have both the passion to sell ideas and the grit to drive them to completion.

At a minimum you have

36 years of experience in growth lifecycle strategy analytics consulting or DTC operating roles
Strong hands-on experience with cohort analysis and performance reporting
Proven ability to drive measurable revenue impact
Strong Excel / Google Sheets / modeling skills. SQL a plus
Excellent written and verbal communication skills
BA/BS degree

Youll get

Competitive hourly rate 401K company match that vests immediately upon participation & team bonus opportunities
Generous PTO and flexible attendance policy
Comprehensive health and wellness benefits with options at $0 monthly effective first day of employment
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh Green Chef Everyplate and Factor)
Access to Employee Resource Groups that are open to all employees including those pertaining to BIPOC women veterans parents and LGBTQ
Inclusive collaborative and dynamic work environment within a fast-paced mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However the Company reserves the right to adjust modify or reassign work tasks and responsibilities as needed to meet changing business needs operational requirements or other factors.

#JD1008 #Factor

New York Pay Range

$119200$134100 USD

Required Experience:

Manager

Manager Factor Commercial and RetentionFactor a brand of HelloFresh isseeking a high-impact data-savvy Manager Commercial & Retention Strategy to serve as a pivotal leader for our Factor-US brand. This is a high-visibility role reporting directly to the VP of Commercial designed for a strategic oper...