Customer Care Assistant Coordinator
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Job Location:
Bedfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Behind every product delivered on time theres a logistics team making it happen and thats where cargo-partner comes in. For more than 40 years weve been solving complex transport challenges and keeping global supply chains moving. Today as part of the Nippon Express Group we operate on a global scale while keeping the agility ownership and mindset of a team that never settles for average. With over 70000 colleagues worldwide we combine global strength with personal commitment. Our success is built on innovation transparency and people who take ownership and lead with purpose. Now we invite you to step in and contribute to operations that matter.
As a Customer Care Assistant/Coordinator you will connect clients transport teams and shipments ensuring our operations run seamlessly every day. You bring customer care or logistics experience strong communication and ideally experience with commercial clients. You are organised independent and ready to take ownership with the potential to develop leadership skills and grow your career within cargo-partner.
What Youll Do
- Be the go-to contact for our customers managing daily queries and delivery bookings confidently via phone and email
- Take ownership of client shipments ensuring every order is dispatched accurately efficiently and on schedule
- Build strong trusted relationships with commercial clients understanding their needs and delivering exceptional service
- Work closely with transport teams and drivers supporting coordination and ensuring smooth daily operations
- Assist with supervising a dedicated team of transport staff and drivers helping ensure a full and effective daily debrief is completed
- Keep everything organised and on track maintaining precise records and ensuring administrative processes run seamlessly
What youll bring
- Experience in a customer care role or a similar position within logistics freight forwarding or a transport environment
- Strong communication skills with a professional approach and a clear commitment to delivering outstanding service and ensuring customer satisfaction
- Excellent organisational skills able to work independently maintain attention to detail and tackle challenges with a proactive solutions-driven mindset
- Solid proficiency in Microsoft Word and Excel enabling you to manage operations efficiently
- A positive resilient attitude thriving in a fast-paced environment and staying focused under pressure
How to Apply
To apply for this role or to have a confidential discussion please contact:
Ali Gill
HR Director UK & Ireland
Nippon Express (UK) Ltd
Company Introduction:
For over 40 years cargo-partner has flourished in the logistics industry delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve now becoming a top 5 global player. As an end to end info logistics provider we pride ourselves on offering a comprehensive portfolio of air sea land transport and warehousing services.
With a unique focus on information technology and supply chain optimization we empower businesses to thrive in todays fast-paced world. Join our dynamic team where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured creativity is celebrated and together we take pride in making a difference.
Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.
cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race color religion gender sexual orientation gender identity national origin age disability or any other legally protected characteristics. We welcome and encourage applications from all individuals regardless of background.
Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow
Ready to get things moving Join our team!
Learn about Life at cargo-partner here.
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Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
cargo-partner is a dynamically growing, midsized specialist for transportation and integrated logistics with particular strength in oversea’s solutions.
