Customer Onboarding Manager

Role Summary

Were looking for a highly talented Customer Onboarding Manager within the GTM organization based in our Lahore office. The ideal candidate is an energetic motivated and experienced professional who can learn quickly in a fast-paced environment. You will support our customers onboarding journey and growth. You will be responsible for identifying key revenue opportunities and providing optimal customer experience. You will also play an active role in shaping the onboarding strategy for the country developing various customer segments and leading the way for flawless execution of the onboarding motion in the assigned territory.

What Youll Do

• Support new SMB customers on their Payoneer onboarding journey:
  1. Using CRM tools such as Salesforce Salesloft Marketo to drive KYC approvals for our new customers; providing phone / email / whatsapp support for customer KYC approval.
  2. Strong customer engagement objection handling and negotiation to draft win-win deals with target customers
  3. Scalable email communication with new accounts while collaborating with operations teams
  4. Troubleshooting operational and payment issues for new customers with their first
• Partner with the Sales teams across different verticals to drive new business growth
• Working closely with our e-commerce customers from Amazon Shopee eBay and others for a seamless onboarding experience
• Analyze customer trends and user behavior to identify opportunities for scalable outreach and execute test-and-learn projects. Be the voice of the customer within the Payoneer ecosystem.
• Collaborating with cross functional teams such as Marketing Partnerships Operations to support new seller acquisition initiatives for marketplaces
• Coordinate and facilitate co-hosted events workshops seminars with partners and marketplace platforms including guest invitations follow-ups and other logistical matters.
• Proactively share feedback insights and ideas in team meetings to contribute towards new business growth

As a key member of the sales organization you will get a chance to work on live business cases and provide business solutions to customers leveraging your market insights and business acumen.

Who You Are

• Bachelors degree holder or current bachelors degree student
• 4 years of experience engaging with B2B SMB sales/service experience is a huge advantage.
• Good sales acumen; ability to multi-task and stay on track to deliver against deadlines
• Good knowledge of Microsoft office Excel Word
• Fluency in English and Urdu. Fluency in one other South Asian language is an advantage.
• Good team player and highly self-motivated
• Excellent communication skills (Organized reporting and communication)
• Strong desire to learn industry best practices and contribute to the organization

Required Experience:

Manager