Dutch or Flemish-Speaking Customer Service Agent remote from Spain

Job Description

Work for a global technology and services leader and develop your career in customer experience in Barcelona. This is an exciting opportunity for Dutch-speaking professionals who want to represent a premium automotive brand in a dynamic and international environment.

Join the team as a Customer Experience Specialist and support prospective customers through structured follow-up calls while reinforcing brand value and customer satisfaction. Build strong relationships with clients while working on-site in Barcelona and contributing to a high-quality customer experience project.

About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation specializing in digital content performance analytics and customer support across 70 countries. With advanced tools training and career opportunities it fosters innovation and inclusivity to create transformative business experiences.

What will you do

• Lead structured follow-up and support calls with prospective customers after they have expressed interest in a product

• Represent a premium automotive brand with professionalism and a strong focus on customer satisfaction

• Reinforce brand value while identifying customer concerns or hesitations related to pricing and product preferences

• Collect key insights from customer interactions and summarize them clearly to support retailer sales teams

• Maintain continuity by managing both follow-up and offer-related calls with the same prospects

• Ensure that all interactions align with quality standards and the premium positioning of the brand

Candidate profile

• Bilingual or proficient in Dutch and English

• Minimum high school diploma preferably with a background in business communications or automotive studies

• Previous experience in customer service or sales ideally within the automotive or luxury sectors

• Clear and confident communication skills especially when interacting with executive-level or high-end clients

• Strong interest in the automotive industry and premium products

• Structured professional and discreet when handling sensitive topics such as pricing or commercial offers

• Comfortable following a detailed scripted call approach and providing written reports after interactions

Employer offers

• Full-time permanent contract (39 hours per week)

• Rotative schedule from Monday to Saturday between 09:00 and 20:00

• Performance-based bonus opportunities

• Private medical insurance

• Central office location in Barcelona

• Fully paid training on the company and project

• Career development programs and specialized courses

About Barcelona
Barcelona offers a vibrant lifestyle with a unique combination of Mediterranean beaches historic architecture and a thriving international community. With excellent public transport a dynamic cultural scene and a sunny climate the city provides an outstanding environment to live and work.

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 6000 candidates secure their dream jobs.