Junior Multilingual Service Desk Engineer ( temporary contract )

We are looking for a motivated and service-oriented Service Desk Engineer to join our multilingual team based in Barcelona acting as the first point of contact for IT support and supporting a diverse community of users across Europe. In this role you will help ensure the smooth day-to-day operation of our laboratories offices and VIP users across more than 500 sites.

Working in a collaborative and international environment you will play a key role in delivering high-quality support and maintaining a positive user experience. You will also contribute to continuous improvement by sharing knowledge identifying recurring issues and supporting the development of internal processes and documentation.

Key Responsibilities:
Provide first-line IT support to end users across Europe ensuring timely and effective resolution of issues.
Troubleshoot and resolve technical problems related to Microsoft 365 applications and Windows 10/11 environments.
Support identity and access management processes including user account and permission management.
Assist with printing services patching activities and basic application triage and routing.
Log categorise and track incidents using ticketing systems.
 Escalate more complex issues to second-line support teams where necessary.
Contribute to knowledge base and documentation improvements.
Identify recurring issues and propose workarounds or long-term solutions.

Qualifications :

We are looking for candidates who are passionate about IT and bring 1- 3 years of experience in a Service Desk or IT support environment. You should have solid troubleshooting skills particularly in Windows systems and Microsoft 365 and be committed to delivering an excellent and inclusive user experience.

Strong communication skills in English French and Spanish are essential along with a customer-focused mindset and a proactive can-do attitude. You should feel comfortable working in a fast-paced international environment and be motivated to learn and grow.

We welcome applicants from all backgrounds and value diversity of thought and experience. A secondary school diploma is required while familiarity with technologies such as Active Directory Azure or ITIL practices would be an advantage.

What We Offer

• Competitive salary package including bonus and benefits.
• Extensive training and development opportunities to support your growth.
• Hybrid working setup in the office in Barcelona as part of a multicultural and international team.
• Exposure across regions within a fast-growing organisation.
• Dynamic and supportive working environment where collaboration continuous learning and personal development are encouraged.

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!The Eurofins network of companies believes in strength and innovation through diversity being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to ca. 65000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2023 Eurofins generated total revenues of EUR 6515 million and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Contract