Director of Strategic Programs
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the Role:
The Director of Strategic Initiatives leads eBays Strategic Initiatives team within Global Customer Relationship Marketing (CRM). Youll set the vision and operating model for how when and why we engage customers across owned channels including email push in-app messaging onsite placements and emerging channels. Youll define the customer communication strategy establish priorities and success metrics and align cross-functional partners to deliver coordinated customer-first experiences.
About the Opportunity
This is a highly visible opportunity to own and deliver a portfolio of high-priority cross-functional initiatives that translate strategy into execution. Youll guide how our owned-and-operated channels are built tailored and scaled to support eBays top business priorities bringing structure momentum and clarity to complex work. Youll combine strategic problem-solving with hands-on leadership to drive delivery unblock teams and ensure measurable business outcomes.
Why This Role Matters
Customer relationships are a meaningful lever of eBays growth and this role helps define how eBay shows up for customers at scale. Sitting at the intersection of strategy AI and leadership youll shape how one of the worlds most trusted ecommerce brands connects with millions of customers every day influencing both the customer experience and the business results behind it. For a bold data-driven leader who wants to redefine what customer relationship marketing can be this is a chance to make a lasting impact.
What Youll Lead
Executive strategy operating rigor. Partner with senior leaders to set CRM strategy priorities and success metrics using owned channels to drive eBays biggest business bets (new categories offerings and shopping formats).
01 experiences that break the campaign mold. Design and launch new personalized experiences in emerging contexts moving fast with test-and-learn to prove impact then scaling what works.
Lead a high-performing team. Guide an established mature team of marketers/strategists with clear direction high standards and a culture of speed and accountability.
AI-powered personalization and platform building. Work with Product Engineering Analytics and Data Science to build scalable decisioning and personalization - less brief-writing more systems that improve over time.
Senior stakeholder influence. Represent strategy progress tradeoffs and results with executives telling a crisp story with data and clear recommendations.
What You Will Bring:
10 years of experience at a top-tier management consulting firm or in eCommerce / Marketplaces / consumer tech
Proven people leadership at the Director level: leading teams setting direction and delivering through ambiguity and change.
Highly analytical and customer-obsessed: translates data into clear strategy prioritization and measurable business impact (retention conversion CLV).
Technical fluency AI orientation: comfortable shaping platform capabilities (personalization decisioning automation) and scaling relevance with AI.
Executive-ready communicator: crisp storytelling strong judgment and confidence presenting tradeoffs recommendations and results.
Exceptional cross-functional influence with Product Engineering Data Science Analytics and Marketing leadership.
Additional Details
This job posting relates to an existing vacancy within eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility.
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Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
