Director of Care

Position Purpose summary

A valued member of the Executive Team the Director of Care provides strategic leadership by directing the service delivery and programs for Grace Manor a designated Assisted Living Alberta Type B Continuing Care home serving individuals in accordance with government contractual agreements and The Salvation Army standards. This position is responsible for providing onsite directorship and oversight to the Nursing and Recreation department (multi-site Recreation program).

Accountabilities:

Resident Care Service Delivery:

• Direct all aspects of the resident care service delivery in accordance with the mission and values of The Salvation Army and applicable funding contract expectations.
• Plan develop maintain and monitor all aspects of the resident care service delivery and administrative systems; implement new programs to meet changing needs in alignment with the overall organizational strategic directions.
• Plan develop and revise policies protocols and day-to-day operating procedures for Grace Manor operation in compliance with the Government health authorities funders and The Salvation Army standards including accreditation requirements to ensure consistency and practices in resident care services.
• Plan develop implement and evaluate clinical care services in accordance with evidence-based practices.
• Establish and monitor appropriate Infection Control procedures for areas of responsibility.
• Provide facility admission oversite.
• Provide oversight to Nursing training and education to ensure consistent quality and competent skill level of health care staff are maintained and delivered.

Human Resources Management:

• Providing leadership to Clinical Education Recreation Unit Managers and Executive Assistant.
• Ensure staff comply with health and safety standards and prepare analyze submit and act on incident/ occurrence reports.
• Deal with staff complaints/grievances; may participate in union negotiations.
• Responsible for the scheduling direct and indirect supervision of staff. Provide direction concerning current tasks or consults in assignments and has input into human resource decisions; decides on hiring termination or disciplinary decisions.

Budget Facilities and Report Management:

• Working with the Finance Team to develop prepare implement and monitor program budget and ensure compliance with the approved budget. Authorize program expenditures up to a pre-determined amount.
• In collaboration with Director of Operations Facilities Manager Food Services manager and Environmental Manager ensure operations facilities and equipment are maintained in good addition identify capital equipment for areas of responsibility.
• Prepare qualitative and quantitative operational reports as requested; develop quality assurance standards and measurements.
• Oversee appropriate and effective case management system and practices.
• Oversee all incidents and concerns which may involve AHS Report.

External Interdisciplinary Liaison

• Identify and pursue opportunities to enhance program delivery by seeking community partnerships and or new funding sources.
• Maintain and promote effective working relationships and communication with government agencies and community partners.

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

• Participate as an active member of the Executive Management Team.
• Various ad hoc Committees as assigned

External:

• Proven excellent Stakeholder relations with the Assisted Living Alberta team (including Case Managers Operations Manager and all other health care professionals such as Physicians and Pharmacy
• Proven exceptional communication with families trustees guardians and residents

MANAGERIAL Leadership RESPONSIBILITY

• This position reports directly to the Assistant Executive Director.
• This position has 5 direct reports and about 80 indirect reports comprising of Licensed Practical Nurse Health Care Aides Recreation Therapist Recreation Assistants and Executive Assistant.

FINANCIAL AND MATERIALS MANAGEMENT

• Responsible for budget estimation of $4 million
• Develop and implement an effective resident care management system

WORKING CONDITIONS:

• Working environment is typically in the office in generally agreeable conditions

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

education and experience Qualifications:

Education Qualifications and Certifications

• Licensed as a regulated health care professional such as Registered Nurse Licenced Practical Nurse Occupational Therapist etc.
• Current registration with Licensee body
• Current certification in Standard First Aid with CPR Criminal Police Investigation Check Non-violent Crisis Intervention training
• Health Care Administration Certification as asset

• Must have a valid Drivers License and be able to provide a Drivers Abstract

Experience and Skilled Knowledge Requirements:

• Must have seven (5) years related experience including clinical leadership and budgeting experience in a residential facility setting.
• Knowledge of the Continuing Care Health Services Standards (CCHSS for Type B).
• Prior experience working in a facility setting serving individuals with mental health & addiction is an asset.
• Working experience in a unionized environment is an asset.

Skills and Capabilities:

• Able to work in a consultative diplomatic and tactful manner.
• Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility.
• Seeks common ground in navigating challenging issues and constructively manages conflict to create win-win solutions wherever possible.
• Able to proactively recognize potential risks and issues respond with solutions and engage others in implementing change.
• Effective interpersonal and written communication skills.
• Effective organizational and time management skills.
• Respect and understanding of The Salvation Army - its mission culture and values

The incumbents work environment is typically at work sites within residential settings and may require working under the following disagreeable conditions: