IT Manager

THE COMPANY

Wondercide was founded 15 years ago by Stephanie Boone when her dog Luna became ill from what her vet suspected was conventional flea and tick treatments and monthly pest control services. Stephanie knew there had to be a better way and set out on a mission to invent a plant-powered alternative. Today Wondercide offers a comprehensive line of plant-powered pest control solutions for your pets yard home and family with 50000 5-star reviews on Amazon.

Wondercide based in Austin TX is a privately held high-growth and digitally native consumer packaged goods company that has an omnichannel presence and is expanding into specialty brick-and-mortar and beyond. The company is a vertically integrated organization where sales marketing creative content customer service innovation procurement mixing production fulfillment and more are all done in-house. This allows the team to control their own destiny from a multi-year roadmap down to quality of execution via operational excellence.

We are a close-knit highly collaborative team of doers who operate in an entrepreneurial and KPI-driven environment. Grit Action Curiosity Ownership and Insight are the five operating values we embody in our day-to-day work.

At Wondercide were driven by a Fierce Love for families. We wake up every day inspired by our mission to protect families of every kind everywhere from pests with safe effective pest control solutions. We work with Mother Nature to deliver plant-powered products that promote well-being. We do this so families can live long happy and healthy lives together. We believe in doing whatever it takes to protect those we loveand that when you know better you can do better. Our promise to customers: theyll never have to go it alone. Were in this together and well be there to support each step of the way.

About the Role

The IT Manager will report to the Director of IT and oversee our infrastructure operations and security to ensure reliable secure and scalable technology systems across the organization. This role manages day-to-day IT support network and cloud infrastructure and hardware lifecycle while strengthening security practices and system performance. The position partners with cross-functional teams to deliver IT projects and enable employees with the tools and technology needed to support a fast-growing business.

What Youll Do:

• Act as an operational liaison for the staff functional client teams and other departments as necessary during onboarding/offboarding processes
• Provide timely guidance mentoring and end-user support/training for tools and software in general use at the location and remotely.
• Improve the security posture and maturity of all IT systems and employees
• Oversee security and system integrity across users including but not limited to Password Vault VPN usage and Administrative rights management on endpoints.
• Manage the IT Infrastructure & Operations responsible for day-to-day network system administration hardware and end-user support.
• Manage and set priorities with IT leadership for the design maintenance development and evaluation of all infrastructure systems and areas both on-site and cloud-based including network data hardware services security etc.
• Provide IT project management oversight whether the project is internally or externally staffed and ensure the projects are delivered to scope timeline and budget.
• Manage the full lifecycle of IT equipment/software procurement monitoring and maintenance license management reporting and obsolescence.
• Measure track and report IT system and application performance to achieve target deliverables. Identify opportunities to improve operational efficiency and staff productivity.
• Manage the deployment monitoring maintenance development upgrade and support of security systems servers IT Infrastructure & Operations applications networks and the service desk.
• Manage and support staffing supervision scheduling development and performance management. Work closely with 3rd party partners for support and operations.
• Coordinate and deliver repairs for laptops desktops printers and phones.
• Document and maintain IT and security policies and procedures.
• Coordinate technical updates related to facilities and building management.
• Day-to-day hardware support (finger scanners handheld scanners belt/label printers peripherals) while evaluating future hardware upgrades as the business scales.
• Primary point of contact for warehouse hardware failures and connectivity issues.
• Spare parts inventory management to minimize downtime.
• Maintain and design infrastructure overhauls - cabling runs device relocations switch/AP reconfigs.
• Maintain support and optimize all Audio/Visual equipment within the office buildings.
• Develop and maintain architecture documentation including system diagrams data flow diagrams and technical specifications.

What Were Looking For:

• At least 5 years of experience managing IT operations in a fast-paced growth environment.
• The ideal candidate will have a skill set that includes a wide breadth of infrastructure operations and security technologies and processes.
• Experience with Google Workspace administration.
• Foundational knowledge and understanding of security principles including the CIA triad fundamental security design principles and common security attacks.
• Experience with cloud technologies and infrastructure-as-a-service (IaaS) platforms such as AWS Azure or Google Cloud.
• Exceptional problem-solving and analytical skills.
• Strong organizational planning collaboration communication and project management skills are a must.
• Must have excellent spoken and written communication skills.
• Proactive communication style with proven ability to collaborate well with diverse teams.
• Excellent interpersonal communication skills strong personal integrity teamwork abilities and a customer focus.

Preferred Skills:

• Prior experience with consumer-facing brands and startup experience is a plus.
• A desire for continuous learning with a coaching mindset.
• Experience running security awareness programs (phishing simulations training and reporting).
• Experience implementing and maintaining SIEM and EDR security platforms.
• Improve business processes promote the strategic use of information technology and enable the workforce to use technologies as a competitive tool.
• Support and maintain existing business systems interfaces and integrations.
• Build and make available sales data key performance indicators (KPIs) and metrics with reporting tools to evaluate the performance of e-commerce platforms.

Whats in it for you

• We mentioned changing the world right Need more You got it!
• Work with a dream team that will support you and help you succeed
• Good pay and benefits including low healthcare premiums 100% of vision and dental covered paid volunteer time off and extended maternity and paternity leave
• Bonus program that is based on business performance
• Performance-based review process giving you direct influence in your performance/merit increase
• Company-wide Thankful Thursdays and Thrilling Thursdays.
• Fun swag and free Wondercide gear/products
  

This position is based in Round Rock TX at the new Wondercide headquarters. This is not a remote position.

Here at Wondercide we celebrate support and thrive on diversity and inclusion. Were a proud Equal Opportunity/Affirmative Action Employer. If youre interested in joining the Wondercide Pack apply today!

Required Experience:

Manager