Technical Support Manager (on-site, local only)

Ann Arbor, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

About Dynics

Dynics builds industrial-grade computing visualization networking and cybersecurity solutions for manufacturing automotive energy and mission-critical environments. Our products are engineered for reliability long life and real-world resilience. We support customers across North America and globally with rugged hardware edge systems software platforms and complete OEM-integrated solutions.

We are growing and strengthening our customer-facing technical organization. Were looking for a Technical Support Manager who can lead a high-performing team elevate the customer experience and ensure our partners receive fast accurate and confident support.

Role Overview

The Technical Support Manager leads Dynics frontline technical support operations overseeing a team responsible for troubleshooting escalation management customer communication and cross-functional coordination with engineering manufacturing and product teams. This role blends technical expertise operational leadership and customer-centric communication.

You will shape support processes mentor technicians drive continuous improvement and ensure Dynics delivers the level of responsiveness and reliability our customers expect.

Key Responsibilities

Lead and develop the Technical Support team including hiring training coaching and performance management.

Oversee day-to-day support operations ensuring timely and accurate resolution of customer issues.

Manage escalations and serve as the primary point of contact for complex or high-impact cases.

Build and refine support workflows documentation and knowledge-base resources.

Collaborate with Engineering Product Management and Manufacturing to resolve issues and communicate field insights.

Track support metrics (response times resolution rates customer satisfaction) and report trends to leadership.

Maintain strong relationships with key customers integrators and OEM partners.

Ensure support readiness for new product releases updates and field deployments.

Champion continuous improvement in tools processes and customer experience.

Requirements

Required Qualifications

5 years of technical support experience in industrial computing automation networking or related fields.

2 years of leadership or team-management experience.

Strong troubleshooting skills across PC-based systems industrial hardware Windows OS networking and edge devices.

Excellent communication skills with the ability to translate technical issues into clear customer-friendly language.

Experience managing escalations and working cross-functionally with engineering teams.

Ability to thrive in a fast-paced environment with shifting priorities.

Preferred Qualifications

Background in manufacturing automotive industrial automation or OT/IT convergence.

Familiarity with PoE networking industrial PCs panel PCs edge AI systems or cybersecurity appliances.

Experience with CRM/ticketing systems and support analytics.

Technical certifications (CompTIA Cisco Microsoft etc.) are a plus.

Required Experience:

Manager

Full-timeDescriptionAbout DynicsDynics builds industrial-grade computing visualization networking and cybersecurity solutions for manufacturing automotive energy and mission-critical environments. Our products are engineered for reliability long life and real-world resilience. We support customers a...