Global People Shared Services Payroll Operations Specialist II

Employee Support & Policy Guidance

• Provides expert accurate and timely guidance on payroll policies ensuring employees and People partners receive clear interpretation of payroll processes regulatory requirements and organizational guidelines.

• Delivers high-quality support through shared services channels efficiently resolving payroll inquiries and escalating complex or sensitive cases to the appropriate teams or payroll vendors when necessary.

• Educates employees on payroll cycles statutory deductions and pay-related changes promoting consistent understanding across all supported markets and enhancing the employee experience.

Payroll Processing & Data Integrity

• Performs precise payroll data entry and coordinates the validation of payroll inputs ensuring all information submitted for processing is accurate complete and aligned with payroll cutoffs and control requirements.

• Conducts thorough reviews of payroll inputs identifying discrepancies or anomalies and taking proactive steps to resolve issues before payroll finalization.

• Ensures strong data integrity across HRIS and payroll systems maintaining accuracy and consistency throughout all payroll-related transactions and interfaces.

Compliance Reporting & Governance

• Supports preparation and coordination of payroll documentation and reporting requirements in partnership with local payroll teams.

Service Delivery Excellence

• Delivers payroll services in alignment with defined SLAs KPIs and operational metrics ensuring accuracy timeliness and a consistent employee experience across all supported countries.

• Monitors workload and ticket queues ensuring timely resolution of cases and adherence to shared services response and turnaround standards.

• Identifies recurring issues or service gaps recommending solutions and contributing to continuous improvement initiatives to enhance service quality and operational efficiency.

• Bachelors degree in any field.

• 34 years of payroll experience in a corporate shared services or multicountry environment with strong skills in payroll processing data validation reconciliation and employee support.

• Solid understanding of end-to-end People and Payroll processes including Timekeeping HRIS Compensation & Benefits and Finance integrations.

• Hands-on experience with major HRIS/payroll systems (preferably Oracle HCM) and high proficiency in Microsoft Excel.

• Strong analytical ability to audit reconcile and interpret large data sets with accuracy and attention to detail.

• Demonstrates professionalism confidentiality sound judgment and a courteous approach when handling sensitive payroll matters.

• Excellent customer service strong written and verbal English communication skills and ability to engage confidently with employees at all levels.

• Collaborative adaptable and effective in global shared services environments working with international teams and vendors across time zones.

• Highly organized able to manage multiple deadlines and committed to internal controls compliance and audit readiness.

• Comfortable working in a fastpaced multinational environment and open to learning country-specific payroll practices.