IT Managed Services Engineer L3

About Asiacruit

At Asiacruit we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart strategic and people-focused solutions. We are expanding our managed services and infrastructure practice and seek a certified IT Managed Services Engineer L3 to join our managed services and operations team.

Position Overview:

We are seeking an experienced IT Managed Services Engineer L3 with strong managed services and certification credentials to operate secure and support multi-tenant client environments. The role requires deep operational skills across infrastructure networking identity and endpoint/platform services in an MSP environment a security-first mindset and demonstrated experience with incident change and problem management. The successful candidate will ensure reliable resilient and compliant IT services while collaborating with service delivery engineering and client stakeholders.

Key Responsibilities:

1. Operate and support multi-tenant client environments across cloud and on-premises infrastructure ensuring availability performance and adherence to SLAs.

2. Lead and coordinate incident response triage escalation root cause analysis and post-incident reviews to drive continuous improvement.

3. Manage change and release processes: assess risk author and review change requests perform implementation and rollback plans and ensure successful cutovers with minimal client impact.

4. Implement and maintain secure configuration baselines patch management backup and recovery validation and vulnerability remediation across client estates.

5. Administer identity and access management solutions including Azure AD hybrid AD RBAC MFA and privileged access controls; perform entitlement reviews and access audits.

6. Design and operate networking and secure connectivity for clients: VPN ExpressRoute firewalls segmentation load balancing and secure remote access patterns.

7. Develop maintain and automate runbooks playbooks and operational scripts (PowerShell Bash automation tools) to provide repeatable auditable operational tasks and escalations.

8. Implement and operate monitoring alerting and observability across systems and services using platform-native and third-party tools; tune alerts and lead on-call rotations.

9. Support client onboarding migrations and platform upgrades; produce implementation cutover rollback plans and technical documentation in partnership with architects and project teams.

10. Provide technical leadership and mentoring to L1/L2 teams manage escalations contribute to service improvement initiatives and participate in client technical reviews and governance forums.

Qualifications:

1. Education

Bachelors degree in Computer Science Information Technology Information Systems Engineering or related field or equivalent practical experience.

2. Professional Experience

Minimum 6 years of professional experience in IT infrastructure systems and operations with at least 3 years in an MSP or managed services environment supporting multiple client tenants. Demonstrated experience leading production support incident response and meeting managed service SLAs.

3. Certifications (Required)

• Required: Relevant vendor or industry certification demonstrating hands-on operational expertise (examples: Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Security Engineer Associate (AZ-500) Cisco CCNP CompTIA Server/Network/Security or equivalent).

• Required: At least one active certification relevant to managed services operations or security (examples above). Candidates with combinations of cloud networking or security certifications are strongly preferred.

• Recommended: Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: DevOps Engineer Expert (AZ-400) CISSP CISM ITIL Foundation or other cloud/security/operations accreditations.

4. Core Competencies

• Operations & Service Delivery: Proven experience with ITIL-aligned processes (incident change problem) SLA-driven managed services and effective stakeholder communication.

• Cloud & On-Prem Infrastructure: Hands-on experience with cloud platforms (preferably Azure) virtualization servers storage and hybrid environments.

• Monitoring & Observability: Experience configuring and operating monitoring platforms alerting and runbook-driven responses; familiarity with SIEM and log analytics is a plus.

• Identity & Access Management: Practical expertise in Azure AD hybrid AD MFA RBAC and privileged access management.

• Networking & Security: Solid understanding of networking fundamentals secure connectivity firewalls VPN segmentation and security best practices.

• Automation & Scripting: Proficient with PowerShell Bash and infrastructure automation tools to drive repeatable deployments and operational tasks.

• Communication & Mentoring: Strong written and verbal communication skills client-facing experience and the ability to coach junior engineers.

Why Join Asiacruit

• Flexible and remote work options to support worklife balance.

• Work within a collaborative diverse team delivering managed services and transformation projects for global clients.

• Opportunities for professional growth ongoing certification support and cross-disciplinary learning.

• Competitive compensation benefits and performance-based incentives.

• A culture that values operational excellence continuous improvement and inclusive teamwork.

Ready to join our managed services team Apply now at or send your resume and certification details to with the subject line IT Managed Services Engineer L3 Your Name.