Casino Lobby Specialist

Remote from Asia/Europe

Duties and Responsibilities

• Lobby Orchestration: Own the organization of the casino lobby including the definition of tagging logic categories (slots live trending) and filter positioning.

• UX Optimization: Continuously improve how players discover content by optimizing search navigation and sorting logic in collaboration with product teams.

• Technical Bug Fixing: Proactively identify and fix missing thumbnails broken links or portfolio gaps to maintain a high-quality visual standard.

• Metadata Management: Define and maintain tagging logic based on game mechanics and player behavior to ensure accurate game discovery.

• CS Escalation Lead: Act as the primary technical point of contact for Customer Support escalations related to lobby logic and game visibility.

• Quality Auditing: Perform continuous audits across different brands and geos to identify inconsistencies errors or missing game content.

• Knowledge Management: Build and maintain a centralized knowledge base for lobby update processes and configuration standards.

Requirements

• Technical Literacy: Hands-on experience working with CMS back-office tools and content management systems. Ability to manage metadata and complex tagging structures.

• Operational Mindset: A proactive bug fixer mentality with a high attention to detail and structured thinking regarding game portfolios.

• Industry Experience: Previous experience in iGaming Casino Operations or Content/Product Operations is required. A strong understanding of casino game mechanics (slots live casino etc.) is essential.

• Cross-Team Coordination: Strong communication skills to align with CRM Marketing and Game Providers on promotions and featured content placements.

Whats in it for you

• The opportunity to bring your expertise and have a direct impact on a rapidly growing platform.

• A truly global work environment with colleagues from around the world.

• A culture that values ambition creativity and technical excellence.

• 28 days paid time off & public holidays.