Sales Administrator, GSO, Hong Kong (part-time)

The Sales Administrator GSO Hong Kong supports the assigned GSO department leader and team by completing administrative responsibilities. Work involves coordination of on-going and nonrecurring projects such as travel management meeting facilitation and sales program/event coordination. This is a customer-facing role and will be the initial point of contact for customer inquiries and concerns.

Position is located in Hong Kong. The candidate is expected to work 2 days per week for a contract period of 3 months.

CANDIDATE PROFILE

Education and Experience Preferred

• 2-year degree from an accredited university in Secretarial Studies Business Administration Hotel and Restaurant Management or related major OR a minimum of 2 years relevant work experience required.
• Strong preference for candidate who speaks English and Cantonese.

CORE WORK ACTIVITIES

Managing Work Projects and Policies

• Assist managers in preparation of various reports and presentations.
• Prepare correspondence many times on behalf of the supervisor to include typing of letters memos forms policies and procedures or personal may be directed toward customers owners or senior level executives.
• Edit and proofread written documents (e.g. daily logs business letters memoranda reports etc.) to ensure accuracy and completeness.
• Assist with the coordination of company meetings and customer events by working directly with internal/external customers outside vendors and other administrative assistants.
• Coordinate meetings and travel arrangements for the department leader team members and other customers as requested.
• Create and distribute travel itineraries materials for meetings during travel presentations etc.
• Prepare and submit monthly expense reports in an accurate and timely fashion
• Manage the calendars of the department leader and other team members as needed.
• Attend transcribe and distribute minutes and participate in staff meetings executive committee meeting and department meetings as needed.
• Prepare and maintain department files.
• Act as a receptionist for manager and when necessary other department members providing assistance to callers as required.
• Sort and distribute mail.
• Execute office management functions (e.g. maintaining office supplies arranging for IT/technical support etc.)
• Assist the team in event organization and execution.
• Manage departments inventory including gift items and stationeries

Ensuring Exceptional Customer Service

• Demonstrate a high level of customer service professionalism and confidentiality in all communications and actions.
• Provide services that are above and beyond for customer satisfaction and retention.
• Manage day-to-day operations ensuring the quality standards consistently meet or exceed the expectations of the customers.
• Attend meetings and communicate with department leader team members and peers in an effort to improve quality of service.

Demonstrating and Applying Discipline/Functional Knowledge

• Use standard software applications such as MS Office expense reporting system travel management system SFAWebCI/TY ISAC MRDW etc.
• Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
• Act independently to improve and increase skills and knowledge.

Contributing to Teams

• Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization.
• Work effectively in a virtual team-based environment.

Additional Responsibilities/Competencies

• Express oneself clearly concisely and effectively through written and verbal communications.
• Assist sales team (e.g. entering leads in SFAWebCI/TY collecting competitor information etc.) as needed.
• Provide support to merchandising and/or reporting teams as needed.
• Approach opportunities with a positive open-mind.
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results.
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
• Reconcile departmental expense accounts identify discrepancies and prepare variance to budget summary as needed.
• Maintain confidentiality of proprietary materials and information.
• Perform special projects and other duties as assigned.
  
  

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.