Digital Retail Operations Specialist

Contract: Full-Time 12-month FTC / Secondment
Location: Nottingham (Support Office)
Closing date: 12/03/26
Recruitment Partner: Daniel White


Welcome to the Digital Retail Operations team an exciting team who help to ensure all things Digital land right first time in stores. The landscape of Digital Retail Operations is fast-paced with multiple workstreams being supported at any one time. Our role is to ensure these workstreams deliver their intended purpose and continually improve the experience in store for our customers and team members.


What youll be doing

The Digital Retail Operations team sits within the Central Operations function. Our role is to support & develop store operational processes covering Click and Collect Hybrid In Store Pick and Instant addition to representing Central Operations in cross-functional meetings and projects relating to all Digital processes in stores. The specialist role reports into Digital Retail Operations Manager.


Key responsibilities

• Voice of store and Central Operations always doing what is right for our stores ensuring processes are achievable realistic and manageable for store team members
• Produce communications for stores area managers and field team members on all key workstreams and changes to process
• Analyse store performance on key metrics and identify opportunities for development working collaboratively across multiple functions to deliver efficiencies
• Provide tools and insights to stores and field teams (including Store Operations Support team) so they can drive digital performance
• Work with the relevant teams (Supply Chain Operations Central Ops Digital Development) to identify opportunities to improve all store omnichannel systems. Engage key stakeholders to implement and support any changes
• Define develop and support the operational processes to support new customer propositions
• Represent Central Ops on any cross-functional projects and coordinate any omnichannel activity across the Central Operations teams

What youll need to have (our must-haves)

A strong understanding of in store processes and operational activity
Able to engage & influence stakeholders at all levels across different functions
Ability to explain simplify and communicate complex information concisely
Ability to work collaboratively across all functions within the business


It would be great if you also have

Experience of implementation planning and an understanding of project methodologies this is not essential as training will be provided where appropriate
Experience working with Excel and Power BI to develop insights and dashboards this is not essential as training will be provided where appropriate


Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.

Keywords
Digital Retail Operations Specialist