Retail Manager

Retail Manager Victorian Plumbing Formby

Ready to Make a Splash in Formby

At Victorian Plumbing weve spent years becoming the UKs favourite online bathroom retailer but our Formby retail showroom is where the magic happens in person! We dont just sell taps and tiles; we help our customers turn their bathroom blues into the retreats of their dreams.

We are looking for a Showroom Retail Manager who is ready to take the plunge and lead our fantastic Formby team. If youre a natural leader with a can-do attitude and a passion for top-tier customer service youll fit right in. We arent about high-pressure sales tactics; were about flowing with the customers needs and ensuring their experience is nothing short of sparkling.

Whats the Role

As our Showroom Retail Manager youll be the captain of the ship. Your day-to-day will involve:

• Leading the Stream: Managing and motivating a small friendly team to ensure theyre reaching their targets and providing expert advice.

• Leading a Specialist Team: Coaching your team to move beyond order taking and into high-value design consultations.

• Driving Growth: Using your commercial knowledge to identify local trade opportunities and elevate the showrooms profile.

• The Perfect Finish: Ensuring the showroom looks immaculatefrom our luxury suites to our designer radiatorsso customers can truly envision their dream space.

• Smooth Operations: Overseeing our Collect From Store service coordinating with our dispatch warehouse and making sure every customer leaves with a smile (and the right parcel!).

• Customer Excellence: Ensuring every visitor receives a premium experience from the first hello to the final delivery I think we make a big deal over this as someone who is in CS would have a great advantage but maybe not the tech/spec knowledge of products.

Why Join Victorian Plumbing

Who You Are

• Proven Leadership: Youve steered the ship before and know how to manage rotas performance and team dynamics.

• A Sales Mindset: While we arent hard-sell you understand how to drive a team toward targets by highlighting the value of our incredible range.

• A Sparkling Personality: Youre upbeat professional and pride yourself on being the helpful face of Victorian Plumbing.

• Attention to Detail: You can spot a smudge on a chrome tap from across the room and ensure every transaction is handled quickly and effectively.

Why Join Victorian Plumbing

We offer a supportive environment where your hard work wont go down the drain. Youll be part of a team that prides itself on an uncomplicated shopping experience helping customers create bathrooms they can truly reflect in.

Dont let this opportunity leak away! If youre ready to pour your energy into a new challenge wed love to hear from you.

**Salary: Competitive depending on experience

**Location: 43 Stephenson Way Formby Liverpool L37 8EG (Onsite)

***Hours: Monday to Saturday (8:30am 5:00pm) with a scheduled day off during the week. Sundays: Relax! We are closed.

*Equality Diversity & Inclusion: Victorian Plumbing is an equal opportunity employer. We recruit solely on merit and do not discriminate on the basis of age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation. We are committed to building a diverse workforce and providing a supportive environment for all. By applying you consent to your data being processed in accordance with UK GDPR.

**Agency Notice: Victorian Plumbing operates an in-house Talent Acquisition model; we do not accept unsolicited CVs. Any profiles submitted without a prior written agreement will be treated as a gift to the Group and no fees will be line with UK GDPR unsolicited personal data will be deleted. No agency calls please.