Investment Operations Inquiry & Issue Resolution Vice President
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Shape the future of operational resilience and client experience. Bring your expertise in rootcause analysis controls and transformation to a highimpact team.
As a Vice President in the Issue Resolution function within our Operations organization you lead the endtoend capability that investigates resolves and prevents complex operational exceptions. You set direction strengthen controls and governance and deliver clear insights to senior leadership. You guide a highperforming team build sustainable processes and elevate customer experience and operational resilience. You partner across product operations risk and technology to drive lasting measurable improvements.
Job responsibilities:
- Lead endtoend investigation and resolution of complex operational exceptions and issues.
- Oversee highpriority escalations to ensure timely closure and mitigation of client impact.
- Direct rootcause analysis and implement permanent corrective actions and control improvements.
- Establish governance metrics and reporting on issue trends and outcomes for senior leadership.
- Allocate and balance team workload to meet service levels and quality standards.
- Coach and develop case managers to build a highperforming inclusive team.
- Drive process redesign and automation to prevent recurrence and improve efficiency.
- Partner with product operations risk and technology to remove systemic friction.
- Maintain auditready documentation and evidence for issues and remediation.
- Monitor data and leading indicators to proactively detect emerging risks and exceptions
Required qualifications capabilities and skills:
- Minimum 10 years of experience in operations within trading services wealth management investment operations or related domains with a focus on issue resolution and exception handling.
- Minimum 5 years of people leadership managing teams and complex processes at scale.
- Proven experience implementing control strengthening remediation and process transformation.
- Demonstrated ability to produce datadriven insights and executiveready reporting for senior leadership.
- Strong knowledge of wealth management products and fronttoback operational flows.
- Proficiency with case management and workflow tools and with operational risk frameworks.
- Bachelors degree in Finance Business Economics or a related field.
Preferred qualifications capabilities and skills:
- MBA or advanced degree.
- Experience leading Lean/continuous improvement initiatives with measured outcomes.
- Experience building and scaling governance frameworks and metrics for issue management.
- Experience with analytics and BI tools (e.g. SQL Python visualization) to identify trends and improve controls.
- Global team leadership experience across time zones and matrixed environments.
- Track record driving customercentric transformations that improve reliability and satisfaction.
Required Experience:
Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
