Workforce Management Reporting Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Help empower our global customers to connect to culture through their passions.
Workforce Management Reporting Analyst
Team/Department: Customer Service
About The Role
As a Workforce Management Reporting Analyst in Customer Service youll be an integral member of an exciting hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture where ambiguity inspires your creativity StockX may be the place for you!
The Workforce Management Reporting Analyst will play a crucial role in helping build out and analyze a vast amount of data for Customer Service. They will analyze data sets provide reporting and formulate insights that will be actionable for the business.
What Youll Do
- Gather data clean analyze filter aggregate WFM and Operational reporting to drive improved effectiveness
- Work with the Customer Service WFM team to develop reporting and dashboards to enhance data visibility and drive actionable insights
- Automate and streamline reporting and data consolidation across multiple platforms
- Effectively communicating your insights and plans to cross-functional team members and leadership.
- Work with BI Developers to make dashboards.
- Assist Workforce Management team with activities such as scheduling forecasting real-time management
About You
- Minimum of 2 years of experience in data analysis reporting development business metrics or a related field.
- Bachelors degree is a plus.
- Advanced subject matter knowledge in reporting data contact center and workforce management analysis.
- Analytical organizational problem solving and critical thinking skills.
- Advanced proficiency in Excel including creating spreadsheets complex formulas pivot tables macros etc.
- Proficiency in SQL or similar tool preferred
- Proficiency in utilizing BI reporting tools such as Tableau MS Power BI Looker etc preferred
- Completed end-to-end data analysis projects.
- Mathematical and Statistical expertise to drive business decisions..
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more. StockXs powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE Off-White Louis Vuitton Gucci; collectibles from brands including LEGO KAWS Bearbrick and Pop Mart; and electronics from industry-leading manufacturers Sony Microsoft Meta and Apple. Launched in 2016 StockX employs 1000 people across offices and verification centers around the world. Learn more at .
Required Experience:
IC
Key Skills
- Cognos
- Microsoft Access
- SQL
- Crystal Reports
- Financial Report Writing
- Power BI
- Pivot tables
- ssrs
- Tableau
- Regulatory Reporting
- SAS
- Data Analysis Skills
About Company
Buy and sell the hottest sneakers including Adidas Yeezy and Retro Jordans, Supreme streetwear, trading cards, collectibles, designer handbags and luxury watches.
