Senior Digital Product Owner Digital Claims

• 12Month Max Term Contract / Secondment
• Location: Sydney Melbourne or Brisbane

Are you passionate about creating seamless digital experiences that genuinely improve customer outcomes Join our Digital Customer team as a Senior Digital Product Owner Digital Claims where youll play a pivotal role in shaping and delivering digital claim experiences across our customer platforms.

About the role

The Digital Customer team enables and supports customer interactions through websites authenticated web portals mobile apps and integrated platform services such as identity payments and AI.

As Senior Digital Product Owner Digital Claims you will provide delivery leadership and business ownership for key digital claims assets and experiences including Make a Claim My Claim Manager and the One Portal. You will focus on prioritisation requirement elaboration and delivery of features across Digital Claims applications while supporting the broader business to bring new capabilities to life within the Digital Claims ecosystem.

Senior team members act as role models supporting junior product owners promoting strong collaboration and ensuring adherence to risk compliance and agile delivery standards.

Our goal is simple: empower customers to confidently complete claim tasks online stay informed throughout their claim journey and achieve timely resolutions without needing to call.

Key responsibilities

• Define and communicate a clear product vision aligned to Tribe strategy and company objectives
• Collaborate with stakeholders to gather prioritise and refine requirements based on customer experience and business value
• Own and maintain the product backlog ensuring clarity prioritisation and alignment with sprint goals
• Partner closely with business stakeholders portfolio teams designers user testing and development teams to deliver highquality features and enhancements
• Use datadriven insights and customer feedback to validate assumptions and inform decisions
• Support sprint planning backlog refinement and sprint reviews with Agile teams
• Track KPIs and report on product performance adoption and return on investment
• Troubleshoot and resolve customer support tickets related to Digital Claims assets and products
• Mentor junior product owners and contribute to continuous improvement of product management practices

About You:

• Tertiary qualification in Business eCommerce Information Systems Marketing or a related discipline (desirable) or equivalent professional experience
• Digital and financial services industry experience (mandatory)
• 35 years experience in a digital or eCommerce environment ideally within insurance
• Proven experience delivering complex digital solutions with measurable business outcomes
• Strong track record of building collaborative relationships across diverse stakeholder groups
• Experience or strong interest in payments and identity management

Personal qualities

• Strong passion for digital service and customer experience
• Calm patient and composed approach in all stakeholder interactions
• Structured logical thinker with high attention to detail
• Resilient mindset with the ability to find or craft solutions to complex problems
• Ability to simplify complex technical concepts into clear actionable communication
• Excellent written and verbal communication skills
• Selforganised disciplined and deliveryfocused
• Team player with a solutionoriented mindset and a natural curiosity for innovation

Advertised: 06 Mar 2026 AUS Eastern Daylight Time
Applications close: 13 Mar 2026 AUS Eastern Daylight Time