Senior Product Designer

The Role

Were looking for a Senior Product Designer to join a small high-ownership Product & Design team at Lumi Finance. This is a broad end-to-end and genuinely upstream role.

Youll work as a product triad across multiple product streams shaping direction from the earliest stages of discovery through to delivery.

At Lumi borrowers and brokers/partners are all customers and serving all of them well is one of the most complex most interesting design problems in fintech.

We build complex financial products - credit facilities quoting tools decisioning flows that need to be both commercially sound and easy to understand and use.

Youll bring the customer perspective into rooms full of Risk Finance and Data stakeholders and help teams make better decisions because of it.

Were also a team that takes AI seriously not as a buzzword but as a genuine shift in how we discover design and build.

If youre actively rethinking your practice for an AI-native world youll find a lot of room to shape that here.

What you will own

• Designing for Financial Complexity: Our products surface dense financial data. Your job is making it feel simple and actionable for a borrower checking their facility and for an ops user managing it.
• Upstream Product Collaboration: Get involved before the brief exists. Work with PMs and engineers in pre-discovery; helping frame problems stress-test assumptions and define what good looks like before a single screen is drawn. Design at Lumi starts in the conversation not the file.
• AI-Assisted Discovery & Research: Use AI tools actively in your research practice; synthesis pattern recognition interview analysis journey mapping. Youre not waiting for research ops to exist; you build the feedback loop yourself and youre thoughtful about where AI accelerates that and where it falls short.
• End-to-End Design: Own UX and service design across multiple product streams from early concepts and flows through to high-fidelity prototypes and handoff. Our products include broker-facing tools customer portals and internal ops workflows.
• Product Trio Collaboration: Work as a true member of the trio not a ticket-taker. Challenge scopes raise risks early and help the Product Manager and Tech Lead make better-informed decisions.
• Design System Contribution: Help maintain and evolve our design system keeping it practical scalable and connected for an AI world and tools - not just a component library that lives in Figma.

Qualifications :

This Person Is Someone With

Discovery-led. Collaborative by default. Comfortable with complexity.

• Proven experience in SaaS or Fintech product design. Youve worked end-to-end from problem framing to shipped product and can show your thinking not just your visuals.
• Strong discovery and research skills. Youve run your own user research synthesised findings into insights and used them to change a product direction. You dont wait for a dedicated researcher to do this.
• Upstream collaboration. You dont wait to be handed a brief. Youre in the room or creating the room before decisions get made. You work naturally alongside PMs and engineers from problem framing onwards shaping scope rather than inheriting it. You understand technical constraints well enough to have a credible opinion on trade-offs.
• Customer Experience & Lifecycle: You think in journeys not screens. Youve designed across the full customer and partner lifecycle onboarding activation retention re-engagement and the tools and touchpoints that sit in between. At Lumi that means thinking across borrowers brokers and partners: understanding how their experiences intersect and designing for the long-term relationship not just the next interaction.
• Complexity management. You can distil a 20-page credit policy or a convoluted ops workflow into a clear testable design. Regulated environments dont intimidate you.
• Systems thinking over surface design. You design flows and systems not just screens. You understand data structures API constraints and edge cases and design for them.
• Commercial curiosity. You care about how design decisions affect activation utilisation and retention not just how they look.
• AI-native design practice. Youve genuinely changed how you work because of AI not just adopted a few tools. That might mean using AI to synthesise research faster generate and stress-test concepts earlier or rethink how intelligent features change the users mental model entirely. You think critically about where AI helps and where it introduces new design problems. Youre not chasing hype; youre building a considered practice.

What youll get: A small senior design team where your work is visible and your opinion shapes the product. Real ownership from day one working alongside an experienced Design Lead. A company thats growing fast in a category that matters.

This is a highly collaborative role design here doesnt happen in isolation. The best design decisions at Lumi happen when youre in the room with Risk Finance Data and Engineering not just on a call with them. Thats why we ask for 3 days/week in our Sydney office.

This is a role for someone who wants broad ownership and is comfortable navigating ambiguity. Youll help us evolve the design practice as much as the product.

Additional Information :

Perks & Benefits

Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots

Work Life: Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space

Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games rooftop BBQs

Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions

Community Support: Paid volunteer leave diversity celebrations company volunteer days

Career & Growth: Rapid advancement opportunities higher education sponsorship hackathons

Remote Work :

No

Employment Type :

Full-time