Student Accounts Specialist, Technical Support

Freeport, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Accounting

Job Summary

Student Accounts Specialist Technical Support

Highland Community College is seeking a detail-oriented and technically skilled Student Accounts Specialist Technical Support to support the Colleges billing payment and financial services operations. This full-time role plays a key part in maintaining the TouchNet billing platform supporting purchasing workflows processing scholarships and assisting with student accounts. The Specialist provides exceptional customer service to students parents employees vendors and institutional partners while ensuring accuracy compliance and strong internal controls.

Key Responsibilities

Maintain and support the TouchNet platform including researching upgrades testing new functionality and ensuring accuracy of production data.
Serve as the primary contact for TouchNet applications including account maintenance troubleshooting training process documentation and communication of updates.
Edit and process incoming purchase orders while ensuring compliance with purchasing laws and College procedures.
Manage the Colleges Procurement Card Program including reconciliation and preparation of monthly payments.
Enter waivers exemptions and third-party billing vouchers.
Process scholarships including posting database maintenance and reconciliation.
Process student refunds related to financial aid and prepare financial aid billings.
Assist with testing and processing 1098-T Tuition Statements.
Support the State of Illinois Local Debt Recovery Program for student receivable accounts.
Assist with the Colleges unclaimed property process including outreach and recordkeeping.
Balance record and post daily receipts including credit card transactions.
Maintain cash on hand manage petty cash and prepare bank deposits.
Provide customer service by answering questions and resolving issues in person by phone or via email.
Provide support services such as cashing personal checks issuing cash boxes and selling stamps and event tickets.
Collaborate with credit card machine vendor and IT to ensure equipment functionality.
Operate a credit card swipe terminal.
Perform other duties as assigned.

What Were Looking For

Education & Experience

Associates degree in Accounting or Business
Two (2) years of office or accounts receivable/payable experience required OR an equivalent combination of education and experience providing the required skills and knowledge.

Skills & Knowledge

Knowledge of accounts payable purchasing practices and receivable processes.
Knowledge of administrative and educational systems preferably TouchNet and Banner.
Understanding of installation testing and evaluation processes for upgraded applications.
Knowledge of customer service principles and best practices.
Knowledge of federal and state privacy laws related to student information.
Strong computer proficiency and comfort with financial and administrative software.
Skill in problem-solving prioritizing tasks documenting processes and communicating effectively.
Skill in cash handling and managing past-due accounts.
Ability to think creatively adopt best practices and improve processes.
Strong organizational skills with the ability to manage multiple demands.
Ability to work effectively with diverse individuals and maintain positive working relationships.

Why Join Highland Community College

Work in a collaborative student-centered environment.
Support a mission-driven institution built on Integrity Compassion and Respect.
Grow professionally in a community that values Commitment Interpersonal Skills Lifelong Learning and Sound Judgment.

Salary & Benefits:

Salary range: $18.89 $28.33 per hour

Comprehensive benefits package. Details available at to Apply:

Interested applicants should apply online at Applications are not complete until the following materials are submitted:

Online application
Cover letter
Resume
Unofficial transcripts
Contact information for three professional references

For alternative application methods or questions contact Human Resources at . Applications will be accepted until the position is filled.

Equal Opportunity Employer:

Highland Community College is an Equal Opportunity Employer. Applications from veterans minorities individuals with disabilities and other diverse groups are strongly encouraged.

Required Experience:

Student Accounts Specialist Technical SupportHighland Community College is seeking a detail-oriented and technically skilled Student Accounts Specialist Technical Support to support the Colleges billing payment and financial services operations. This full-time role plays a key part in maintaining th...