FLEX Senior Manager Power of M Performance Management

The Flex Senior Manager Power of M Performance Management plays a critical role in protecting and optimizing top-line performance across the U.S. & Canada portfolio by identifying diagnosing and resolving pre- and postDTT cutover revenue performance issues. This role functions as a cross-domain performance problem solver and project manager ensuring that material performance degradation is rapidly surfaced root causes are clearly identified and remediation efforts are aligned prioritized and executed across a complex multi-domain technology and business ecosystem.

This role partners closely with Revenue Management Field Support Commercial Analytics Digital Distribution Sales Marketing and Technology teams to ensure that system behavior data integrity workflows and business execution are working as intended. The position acts as a central point of coordination when issues span multiple platforms tools or working groups ensuring clarity of ownership strong collaboration and timely resolution through either workarounds or permanent defect fixes.

CANDIDATE PROFILE

Education and Experience

Required

Bachelors degree in Business Analytics Technology Hospitality or a related field.

7 years of experience in revenue management performance analytics digital/distribution or commercial technology environments.

Demonstrated experience leading cross-functional initiatives involving multiple systems tools and stakeholders.

Strong understanding of hotel revenue performance drivers including pricing demand distribution and digital conversion.

Proven ability to diagnose complex ambiguous performance issues and translate findings into clear actionable insights.

Experience operating as a project manager or workstream lead across matrixed teams.

Preferred

Experience supporting large-scale technology transformations or system cutovers.

Familiarity with digital travel platforms CRS RMS pricing distribution or analytics ecosystems.

Hospitality industry experience within a multi-brand multi-market environment.

CORE WORK ACTIVITIES

Performance Monitoring & Issue Identification

Identify pre- and postDTT cutover top-line performance issues that materially impact revenue conversion or demand realization.

Monitor performance trends anomalies and leading indicators to proactively surface risks before they scale across markets or brands.

Distinguish between technology-related issues process breakdowns data integrity problems and execution gaps.

Root Cause Analysis & Problem Solving

Lead structured root cause investigations across multiple domains including Revenue Management Digital Distribution Data and Technology.

Synthesize inputs from technical and business teams into a single coherent problem statement and impact assessment.

Ensure issues are clearly documented quantified and understood by all stakeholders.

Cross-Domain Project Management

Act as the central coordinator when issues require collaboration across multiple working groups or platforms.

Establish clear ownership timelines dependencies and escalation paths for issue resolution.

Ensure alignment on prioritization between business impact customer impact and technical complexity.

Remediation & Execution

Partner with domain teams to define and implement short-term workarounds where necessary to protect revenue.

Support prioritization and execution of longer-term defect fixes or enhancements.

Track progress risks and outcomes to ensure issues are fully resolved and do not recur.

Stakeholder Communication & Alignment

Communicate clearly and concisely with senior leaders field teams and technical partners regarding issue status impact and resolution plans.

Translate complex technical concepts into business-relevant language for non-technical stakeholders.

Ensure consistent messaging and alignment across Commercial Services and partner teams.

Continuous Improvement & Knowledge Sharing

Identify recurring themes and systemic gaps to inform future process tooling or governance improvements.

Contribute to the evolution of Power of M performance management frameworks playbooks and escalation models.

Promote best-practice sharing and strengthen cross-functional collaboration across Commercial Services

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.