Performance and Reliability Technician

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together theres something for everyone to get stuck into. And thats where you come in.

Job Description:

Performance and Reliability Technician

Ashford - 54075

Days - Permanent contract

Your New Role

In this role you will be responsible for ensuring the scalability performance and reliability of our systems and applications. You will work closely with cross-functional teams to identify and resolve bottlenecks optimise system performance and implement strategies to ensure
continuous availability and fault tolerance.

What youll be doing

Specifically you will be responsible for the following deliverables:

Performance Analysis & Optimisation:

Monitor analyse and report on system performance to ensure optimal operation.
Identify and eliminate bottlenecks in the system to achieve high availability of parts.
Collaborate with all stakeholders to diagnose performance issues with parts supplied and supplier quality.
On a monthly rotation collate communicate and report on all system reliability paying particular attention to supplier quality.
Collaborate with the Support Engineers on performance improvements.

Reliability Engineering:

Design and implement strategies to ensure system reliability including redundancy and disaster recovery.
Apply SRE (Site Reliability Engineering) best practices to ensure system stability.
Create and maintain monitoring systems and dashboards for real-time tracking of system performance and availability.
Define and automate alerting systems to detect anomalies and resolve incidents quickly.
Proactively identify performance risks and recommend solutions to mitigate them.
Provide technical guidance to the customer when requested and share best practices.
Carry out fault finding activities when requested
Support in all other Engineering activities when required

About you

Excellent attention to detail and organisational skills with the ability to manage multiple tasks and prioritise effectively.
Strong communication and interpersonal skills to collaborate with stakeholders at all levels.
Ability to work independently and as part of a team in a fast-paced and deadline-driven environment.
Analytical mindset with problem-solving abilities and a continuous improvement mindset.

Qualifications

HNC/D or proven equivalent railway experience with a focus on improving reliability and availability.

Behavioural

Sound knowledge of and compliance to UK rolling stock rules and regulations
Good written and verbal communication skills
Able to represent Hitachi in a professional manner at all times
Good team worker

Licences / Competences

Previous experienced in monitoring and performance analysis

What we offer

We value the importance of all of our employees if you would like to join our fantastic organisation you could be entitled to:

• Competitive salary
• 25 days holiday
• Potential opportunity for annual performance related bonus
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

Closing date for applications is 18th March 2026.

Thank you for your interest in Hitachi Rail. If your application is of interest we will be in contact. Please do not hesitate to discover more about us and our latest jobs at Hitachi Rail there is a place for everyone. We welcome and value differences in background age gender sexuality family status disability race nationality ethnicity religion and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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