LSA Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
RESPONSIBILITIES
- Coordinates scheduling of work to align with customer defined service level agreement (SLAs) and customers schedule.
- Preventative maintenance
- Emergency repairs and root cause analysis reports (RCARs) as needed.
- Grows the relationship with the customer and the operational contacts on customer sites.
- Participate in presently key value-oriented data during monthly and quarterly business reviews.
- Key performance indicators (KPIs)
- PM completion status reports.
- Invoicing status.
- Future opportunities.
- Work with other departments (sales parts factories quality logistics finance etc.) within Vertiv to provide timely information to GSA execution team.
- Reviews/ coordinate the completion of project documentation such as reports PowerDB forms customer required documentation updated drawings etc. for consistency accuracy completeness technical compliance etc. within the account/contract requirements.
- Act as point of escalation related to emergency maintenance requests and downed equipment.
- Conduct and coordinate regular service delivery review meetings between customer(s) and field services.
- Perform regular data integrity checks to ensure customer data is accurately reflected in company systems.
- Preventative maintenance
QUALIFICATIONS
Minimum Job Qualifications:
- Bachelors degree in administration engineeringcomputer science processing finance preferred
Preferred Qualifications:
- 5 years of experience in the industry in manage people and project management.
- Leadership experience.
- Medium / Advanced English and Spanish level.
EDUCATION AND CERTIFICATIONS
- Exceptional communication skills and ability to build diverse relationships internally and externally.
- Data Center certifications is desired
- Analytical skills to understand the impact of market and competitive changes as they affect a product portfolio.
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Required Experience:
Manager
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
