Clinic Manager
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
1. Operations & Administration
Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
Resolve patient escalations promptly and ensure high satisfaction scores.
Maintain clinic hygiene upkeep and compliance with safety protocols.
2. Sales & Revenue Growth
Drive sales of vaccination packages therapy packages and memberships through proactive engagement and patient education.
Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
Track and report daily weekly and monthly sales performance against targets.
3. Revenue & Cost Management
Monitor daily revenue collections and financial reconciliations.
Identify cost-saving opportunities without compromising patient experience.
Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
Oversee the entire patient journey - from entry to follow-up ensuring a seamless and delightful experience.
Actively monitor Google reviews feedback and NPS scores driving improvement plans for service excellence.
Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
Supervise front desk nursing therapy and support staff with clear KPIs and performance metrics.
Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
Manage scheduling rostering and availability updates in the EMR system.
Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
Oversee timely ordering stock control and inventory optimization in sync with central procurement.
Prevent overstocking or shortages of medicines vaccines and consumables.
8. Reporting & Systems
Ensure accurate data entry and reporting through EMR/EHR systems.
Prepare and share operational sales and performance dashboards with central teams.
Drive accountability through data-based insights and action plans.
Skills & Qualifications:
Bachelors degree in Healthcare Administration Business Management or equivalent.
3 5 years of experience in clinic or healthcare operations with exposure to sales.
Proven track record of meeting or exceeding sales and service targets.
Strong interpersonal and leadership skills.
Proficiency in EMR systems Excel and reporting tools.
Excellent communication and patient relationship management.
1. Operations & Administration
Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
Resolve patient escalations promptly and ensure high satisfaction scores.
Maintain clinic hygiene upkeep and compliance with safety protocols.
2. Sales & Revenue Growth
Drive sales of vaccination packages therapy packages and memberships through proactive engagement and patient education.
Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
Track and report daily weekly and monthly sales performance against targets.
3. Revenue & Cost Management
Monitor daily revenue collections and financial reconciliations.
Identify cost-saving opportunities without compromising patient experience.
Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
Oversee the entire patient journey - from entry to follow-up ensuring a seamless and delightful experience.
Actively monitor Google reviews feedback and NPS scores driving improvement plans for service excellence.
Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
Supervise front desk nursing therapy and support staff with clear KPIs and performance metrics.
Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
Manage scheduling rostering and availability updates in the EMR system.
Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
Oversee timely ordering stock control and inventory optimization in sync with central procurement.
Prevent overstocking or shortages of medicines vaccines and consumables.
8. Reporting & Systems
Ensure accurate data entry and reporting through EMR/EHR systems.
Prepare and share operational sales and performance dashboards with central teams.
Drive accountability through data-based insights and action plans.
Skills & Qualifications:
Bachelors degree in Healthcare Administration Business Management or equivalent.
3 5 years of experience in clinic or healthcare operations with exposure to sales.
Proven track record of meeting or exceeding sales and service targets.
Strong interpersonal and leadership skills.
Proficiency in EMR systems Excel and reporting tools.
Excellent communication and patient relationship management.
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
