Change Manager
Job Summary
REQUIRED QUALIFICATIONS
Education
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Bachelors degree in Information Technology Computer Science Engineering or related discipline.
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Masters degree preferred.
Experience
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10 15 years of experience in IT Service Management with minimum 5 years in Change Management.
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Demonstrated experience establishing CAB governance in large-scale multi-site IT environments.
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Hands-on experience with data center change management including infrastructure network and application changes.
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ServiceNow Change Management module expertise required.
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Experience with CI/CD integration and DevOps change practices preferred.
Certifications (Required)
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ITIL 4 Foundation (mandatory)
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ITIL 4 Managing Professional or Strategic Leader (preferred)
Certifications (Preferred)
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ServiceNow Certified Implementation Specialist (CIS-ITSM)
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Prosci Change Management Certification
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PRINCE2 Practitioner
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Six Sigma Green Belt or above
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ISO 20000 Lead Auditor